Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pinki Singh

Project Manager & Lead Business Analyst

Summary

  • Experienced and knowledgeable Business analyst and Project manager with a proven track record of managing software product releases using traditional waterfall SDLC and agile frameworks. Proven experience in business analysis, project management, release planning and change management across domains including BFSI, life sciences and healthcare. Lead cross functional teams by liaising between business partners, product managers and technology teams in creation of features, stories and acceptance criteria, supporting the timely implementation of initiates. Collaborated with functional leads, department managers, and senior management to formalize requirements, project scope, milestones, and then drive overall schedule. Identify and manage project risks and manage changes to scope, schedule, and cost. Analyze impacted products and processes for gaps (AS-IS and TO-BE) and identify innovative solutions that balance timelines, scope and complexity. Coached and developed a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of scrum/Kanban and a faster start up time to developing software. Planned and conducted requirements elicitation meetings with the business to collect functional and nonfunctional requirements relating to the client's Salesforce technology enhancement and initiatives.
  • Have been a proactive Scrum Master- conduct retrospectives, iteration planning and commitment, daily standup. Possess Salesforce certifications. Possess Professional Scrum Master 1 (PSM1) certification.

Overview

14
14
years of professional experience
2010
2010
years of post-secondary education
9
9
Certifications

Work History

Project Manager &Lead Salesforce Business Analyst

Persistent
08.2024 - Current
  • Led the automation of Loan processing, reducing manual entry by 40% and increasing processing speed by 30%.
  • Created requirement specifications, proactively involved in user story design, user story grooming and sprint planning for implementing the LOS features in Salesforce, Heroku and mulesoft.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Improved user adoption rates with targeted training sessions and customized user documentation.
  • Administered change orders (COs) and aligned them with contractual obligations and scope changes.
  • Drove upselling and cross-selling initiatives during project execution, contributing to a [X]% increase in project revenue.
  • Ensured data integrity by enforcing strict validation rules and maintaining clean data practices.
  • Facilitate daily scrum, sprint review, sprint planning and sprint retrospectives meeting.
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business Requirements.
  • Created BRD, data mapping, process flow diagrams, use case diagram, field list and API documents.
  • Supported the technical team to design an architecture.



Project Manager &Lead Salesforce Business Analyst

Persistent Systems
01.2022 - 08.2024
  • Worked as part of Project management: define project scope, develop project plans, and execute medium to high complexity projects. Engage with vendors, identify risks, and ensure timely completion of projects.
  • Orchestrated discovery sessions and requirement workshops to gather client needs and align on project goals.
  • Drove upselling and cross-selling initiatives during project execution, contributing to a 25 % increase in project revenue.
  • Facilitated project initiation and delivery by understanding and monitoring the project's technical requirements, testing, and solution delivery.
  • Created requirement specifications, proactively involved in user story design, requirement prioritization, user story grooming and sprint planning till the closure of release.
  • Analyze impacted products and processes for gaps (AS-IS and TO-BE) and identify innovative solutions that balance timelines, scope and complexity.
  • Supported the technical team to design a progressive and flexible architecture to incrementally introduce technology components using Salesforce Health Cloud Setup with required Patient Demographics data, Setup Shield Configuration - HIPAA compliance, Roles & Profiles Setup and integration with LIMS and Quadax.


Sr. Salesforce Business Analyst and Scrum Master

Deloitte Consulting India Pvt. Ltd.
12.2014 - 01.2022
  • Involved in Discovery phase to develop the vision and roadmap for digital clinical data review solution to operationalized, collaborate, and ensure the compliance for cross-functional stakeholders involved in clinical trial execution.
  • Created requirement specifications, proactively involved in user story design, requirement prioritization, user story grooming and sprint planning till the closure of release.
  • Delivered reliable solutions, conducting thorough testing and validating system functionality before deployment.
  • Streamlined data management for better decision-making by optimizing the use of Salesforce reporting tools.
  • Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
  • Managed end-to-end project delivery, from requirements gathering to post-deployment support.
  • Proactively identified and managed change requests (CRs), ensuring minimal disruption and maximum alignment with client expectations.
  • Supported the technical team to design a progressive and flexible architecture to incrementally introduce technology components using Salesforce CRM, Informatica, Spotfire and eTMF.
  • Handling and processing bulk data, images, and attachments on the visual force pages following FORCE.COM programming best practices for better performance of the application.

Business Analyst

Tech Mahindra
01.2011 - 11.2014
  • Working from client location and working closely with OSS/BSS system vendors (Ericsson Telecordia, SAP CRM, SAP CC, SAP CI).
  • Being part of UAT support team, interacting with business teams to formulate the processes and deliverables in OSS/BSS domain to support their launch for 4g services.
  • Making Business scenarios and detailed test design for Business UAT groups and managing end to end walkthrough.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Planning and execution of workshops with business and IT teams to have common understanding, roadmap, growth plans for their initiative in the current telecom 4g roll out.
  • Actively involved in System testing, System integration testing, Regression testing and Sanity Testing.
  • Arranging and coordinating KT sessions for the new resources.

Education

B.Tech - Information Technology

JSSATE(UPTU)
Noida, India
07-2010

Skills

Project management

Certification

Professional Scrum Master 1 (PSM1) certification

Timeline

Project Manager &Lead Salesforce Business Analyst

Persistent
08.2024 - Current

Project Manager &Lead Salesforce Business Analyst

Persistent Systems
01.2022 - 08.2024

Sr. Salesforce Business Analyst and Scrum Master

Deloitte Consulting India Pvt. Ltd.
12.2014 - 01.2022

Business Analyst

Tech Mahindra
01.2011 - 11.2014

B.Tech - Information Technology

JSSATE(UPTU)

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Pinki SinghProject Manager & Lead Business Analyst