Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Languages
Generic

Deepika S

Banglore

Summary

At First Source Limited, I excelled as a Senior Customer Service Advisor, enhancing customer satisfaction and reducing complaints through strategic improvements and advanced complaint handling. My leadership in developing training programs significantly boosted team productivity. Skilled in multitasking and problem-solving, I ensured top-notch service for high-profile clients, demonstrating exceptional time management and computer skills.

Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Overview

2
2
years of professional experience

Work History

Senior Customer Service Advisor

First Source Limited
Bangalore
12.2023 - 09.2025
  • Managed escalated cases with diplomacy, maintaining professionalism at all times
  • Developed and implemented training programs to boost team performance and productivity
  • Enhanced customer satisfaction by promptly addressing and resolving complex issues
  • Reduced customer complaints by proactively identifying areas for improvement within the department
  • Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Pre University -

01.2021

SSLC -

01.2018

Skills

  • Team monitoring
  • Floor supervision
  • Self motivated
  • Time management
  • Computer skills
  • Multitasking
  • Teamwork and collaboration
  • Conflict resolution
  • Employee training
  • Sales strategies
  • Effective communication

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

  • English
  • Kannada
  • Telugu
  • Hindi

Timeline

Senior Customer Service Advisor

First Source Limited
12.2023 - 09.2025

Pre University -

SSLC -

Languages

English, Hindi
Native language
English
Advanced (C1)
C1
Deepika S