Deepika S
Banglore
Summary
At First Source Limited, I excelled as a Senior Customer Service Advisor, enhancing customer satisfaction and reducing complaints through strategic improvements and advanced complaint handling. My leadership in developing training programs significantly boosted team productivity. Skilled in multitasking and problem-solving, I ensured top-notch service for high-profile clients, demonstrating exceptional time management and computer skills.
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Advisor
First Source Limited
Bangalore
12.2023 - 09.2025
- Managed escalated cases with diplomacy, maintaining professionalism at all times
- Developed and implemented training programs to boost team performance and productivity
- Enhanced customer satisfaction by promptly addressing and resolving complex issues
- Reduced customer complaints by proactively identifying areas for improvement within the department
- Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Pre University -
01.2021
SSLC -
01.2018
Skills
- Team monitoring
- Floor supervision
- Self motivated
- Time management
- Computer skills
- Multitasking
- Teamwork and collaboration
- Conflict resolution
- Employee training
- Sales strategies
- Effective communication
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
- English
- Kannada
- Telugu
- Hindi
Timeline
Senior Customer Service Advisor
First Source Limited
12.2023 - 09.2025
Pre University -
SSLC -
Languages
English, Hindi
Native language
English
Advanced (C1)
C1
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