At First Source Limited, I excelled as a Senior Customer Service Advisor, enhancing customer satisfaction and reducing complaints through strategic improvements and advanced complaint handling. My leadership in developing training programs significantly boosted team productivity. Skilled in multitasking and problem-solving, I ensured top-notch service for high-profile clients, demonstrating exceptional time management and computer skills.
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.