Summary
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

DEEPIKA SONI

New Delhi

Summary

Hardworking and results driven professional having good skills in office administration, customer service and management, communication, presentation, multi tasking, time management, team collaboration, dedicated to fostering positive customer relationships and contributing to organizational success.

Work History

Customer Relationship Manager

URBO LIFE B > MORE
Raipur
  • Played a crucial role in the successful launch and initial operations of the store in Raipur
  • Provided comprehensive customer services by handling customer inquiries, addressing concerns, and providing personalized styling advice for customers looking for premium clothing apparel, including both western and ethnic wear for men
  • Instrumental in driving sales through effective customer relationship building and product knowledge.

Store Coordinator

PUMA
Raipur
  • Played a pivotal role in establishment and successful launch of two prominent PUMA stores in Raipur, including a retail store in Magneto Mall and a PUMA factory outlet on Telibandha Road
  • Managed customer flow for enhanced shopping experiences and customer reviews, customer satisfaction
  • Customer relationships management by way of providing styling advice and attentive assistance, resulting in increased sales and positive brand perception
  • Customer feedback management to gather insights and identify areas for improvement, enhancement of the shopping experience and overall store performance
  • Involved in monitoring inventory products to facilitate timely restocking and merchandising updates, maximizing sales potential and minimizing out-of-stock occurrences
  • Participated in staff training and development programs to ensure team members were equipped with the necessary skills and knowledge to deliver outstanding service and achieve sales targets.

Office Coordinator

RADON
New Delhi
  • Contributed to the setup and initial operations of the Radon branch store in New Delhi on a contract basis, ensuring smooth office operations and efficient data management
  • Managed databases efficiently, ensuring data accuracy and integrity
  • Addressed correspondence, handled complaints, and resolved queries in a timely manner
  • Supported office operations, contributing to the overall success of the team.

Office Executive

AXIOM TECHNOLOGIES SERVICES PVT LTD
Noida
  • Supported HR functions by maintaining personnel records and coordinating interviews, and facilitating recruitment efforts
  • Organized meetings, maintained databases, and ensured smooth office operations
  • Managed logistics, including transportation and accommodation bookings, for company events and conferences
  • Facilitated induction programs for new employees, fostering a positive onboarding experience.

Visa Consultant

MORE VISAS IMMIGRATION CONSULTANTS INDIA
New Delhi
  • Managed visa consultation calls, utilized CRM tools for efficient customer relationship management, ensuring a high level of client satisfaction
  • Responded promptly to customer inquiries, addressing concerns, and clarifying visa-related information
  • Assisted clients in understanding various visa options, providing tailored solutions to meet their needs
  • Managed the help desk operations effectively.

Education

Class 12th -

Rajkiya Sarvodaya Kanya Vidyalaya No. 2
01.2013

Class 10th -

National Institute of Open Learning
01.2011

Graduation in B.A (Arts) -

Delhi University

Skills

  • Project Management
  • Customer Relationship Management
  • Communication & Organizational Skills
  • Team Collaboration

Hobbies and Interests

  • Painting
  • Sketching
  • Writing
  • Internet Surfing
  • Designing
  • Travelling

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Customer Relationship Manager

URBO LIFE B > MORE

Store Coordinator

PUMA

Office Coordinator

RADON

Office Executive

AXIOM TECHNOLOGIES SERVICES PVT LTD

Visa Consultant

MORE VISAS IMMIGRATION CONSULTANTS INDIA

Class 12th -

Rajkiya Sarvodaya Kanya Vidyalaya No. 2

Class 10th -

National Institute of Open Learning

Graduation in B.A (Arts) -

Delhi University

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DEEPIKA SONI