Deepjyoti Napit
Indore
Summary
Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Taskus Private Limited
Indore
02.2024 - 03.2025
- Delivering exceptional customer service, basic troubleshooting, collaborating with teams, and exceeding performance targets.
- Providing timely and accurate information to customers regarding product, services and company policies.
- Troubleshooting technical issues, guiding customers through processes, and offering solutions.
- Communicating clearly and effectively, while maintaining patient and understanding.
- Collaborating effectively with other team members to provide optimal customer support.
Management Trainee
LanceSoft Inc
Indore
07.2023 - 10.2023
- Having experience as a Management Trainee, I gained valuable insights into the field of talent acquisition. During this period, I developed an understanding of the recruitment process, including sourcing and screening candidates, conducting interviews, and maintaining effective communication with candidates while working with clients such as Technology, Semiconducter/VLSI, cybersecurity, Engineering, IT, Aerospace & Big Data.
Education
Bachelor of Technology - Engineering in Information Technology
Swami Vivekanand College
Indore01-2024
Some College (No Degree) - High School
Tagore Public School
Indore01-2020
Skills
- Technical troubleshooting
- Talent acquisition
- Customer relationship management
- Technical support
Languages
Hindi
First Language
English
Beginner
A1
Language Known
HTML
C/ C++
Java
Timeline
Customer Service Executive
Taskus Private Limited
02.2024 - 03.2025
Management Trainee
LanceSoft Inc
07.2023 - 10.2023
Bachelor of Technology - Engineering in Information Technology
Swami Vivekanand College
Some College (No Degree) - High School
Tagore Public School