Deeplaxmi Subhash Kulkarni
Supply Chain Quality Analyst (Spanish)
Chinchwad
Summary
Multilingual expert with over 10+ years of experience in customer quality management, customer service, logistics, and quality assurance. Proficient in Spanish and Portuguese, leveraging SAP, Salesforce, Power BI, and Six Sigma to enhance customer satisfaction and implement process improvements across global markets.
Overview
12
12
years of professional experience
4059
4059
years of post-secondary education
Work History
Quality Analyst (Spanish)– Supply Chain Operations
CUMMINS INDIA
04.2022 - Current
- Act as Single Point of Contact (SPOC) for critical supply chain issues and customer escalations across LATAM region, managing 150+ cases per month
- Reduced issue resolution turnaround time by 25–30%through structured Root Cause Analysis (RCA) and cross-functional collaboration
- Improved SLA adherence from 85% to 96%, ensuring consistent service delivery and customer satisfaction
- Led dispute resolution and service recovery initiatives, reducing financial exposure by 15–20% annually
- Partnered with Quality, Planning, Warehouse, and Supplier teams to eliminate recurring operational defects, reducing repeat issues by 20%
- Developed and automated Power BI dashboards, improving reporting efficiency and visibility by 40%
- Conducted monthly performance reviews with stakeholders to drive continuous improvement initiatives
- Acted as Team Coordinator for 6–8 members, managing workload distribution and ensuring timely deliverables
- Led onboarding and training programs, reducing new hire ramp-up time by 30%
- Maintained 100% compliance for ISO audits, ensuring documentation accuracy and process standardization
CUSTOMER SERVICE /ORDER MANAGEMENT (SPANISH)
MEDLINE INDUSTRIES, INC.
08.2018 - 04.2022
- Managed end-to-end order lifecycle (200+ orders/week) for LATAM customers, ensuring high accuracy and SLA adherence
- Improved order processing accuracy by 20%through process standardization and error reduction initiatives
- Increased on-time delivery performance by 15%via proactive coordination with logistics and warehouse teams
- Supported demand planning and inventory forecasting, reducing stockout situations by 10–12%
- Handled 30+ monthly escalations, ensuring timely resolution and improved customer satisfaction
- Developed KPI dashboards to track forecast accuracy, vendor performance, and operational efficiency
- Optimized inventory flow, reducing excess stock by 10% and improving working capital utilization
- Strengthened stakeholder engagement, improving response time by 25% across global teams
- Managed Spanish-language communication, documentation, and customer interactions
Quote-to-Order (Q2O) Analyst (SPANISH LANGUAGE)
SUTHERLAND GLOBAL SERVICES
04.2017 - 08.2018
- Processed 50–70 quotes and orders daily using SAP and Salesforce with high accuracy
- Achieved 98%+ pricing accuracy, ensuring compliance with company policies
- Reduced quote turnaround time by 20% through process optimization
- Collaborated with sales and internal teams to support deal closure and resolve ordering challenges
- Resolved 95% of customer queries within SLA, ensuring high responsiveness and service quality
- Prepared regular reports to track team performance and operational metrics
ONLINE BUSINESS ANALYST (SPANISH)
LOFT ANALYTICS
09.2014 - 01.2017
- Managed LATAM business listing verification and data validation processes
- Reviewed and moderated 100+ content entries daily, ensuring quality and compliance
- Improved content accuracy and adherence to guidelines by 15%
Education
CERTIFICATE IN SIX SIGMA YELLOW BELT -
CUMMINS LEARNING CENTER
BanerDIPLOMA IN SPANISH LANGUAGE -
UNIVERSITY OF PUNE
PuneCERTIFICATE IN SPANISH LANGUAGE -
UNIVERSITY OF PUNE
PuneBACHELOR OF SCIENCE - PHYSICS SPECIALISATION
UNIVERSITY OF PUNE
PuneLanguage Interpretation And Translation
FUNDACION DEL ESPAÑA
VALLADOLID, SPAIN 04.2001 - 01.2019
DIPLOMA IN PORTUGUESE LANGUAGE -
LETS TALK INSTITUTE OF PUNE
PuneSkills
Supply Chain Operations
Order Management & Reverse Logistics
Process Analysis & Improvement
Customer Issue Resolution
Data Analysis & Reporting
Cross-functional Coordination
SLA & KPI Management
Languages
- Spanish
- Portuguese
- English
- Hindi
- Marathi
Rewards And Recognition
- Certificate of Excellence – Sutherland
- Multiple Client Appreciations – Medline Industries, Inc.
Timeline
Quality Analyst (Spanish)– Supply Chain Operations
CUMMINS INDIA
04.2022 - Current
CUSTOMER SERVICE /ORDER MANAGEMENT (SPANISH)
MEDLINE INDUSTRIES, INC.
08.2018 - 04.2022
Quote-to-Order (Q2O) Analyst (SPANISH LANGUAGE)
SUTHERLAND GLOBAL SERVICES
04.2017 - 08.2018
ONLINE BUSINESS ANALYST (SPANISH)
LOFT ANALYTICS
09.2014 - 01.2017
Language Interpretation And Translation
FUNDACION DEL ESPAÑA
04.2001 - 01.2019
DIPLOMA IN SPANISH LANGUAGE -
UNIVERSITY OF PUNE
CERTIFICATE IN SPANISH LANGUAGE -
UNIVERSITY OF PUNE
BACHELOR OF SCIENCE - PHYSICS SPECIALISATION
UNIVERSITY OF PUNE
CERTIFICATE IN SIX SIGMA YELLOW BELT -
CUMMINS LEARNING CENTER
DIPLOMA IN PORTUGUESE LANGUAGE -
LETS TALK INSTITUTE OF PUNE