Summary
Overview
Work History
Education
Skills
Timeline
Generic

REVATHI. C

Bangalore

Summary

To be a part of an organization where I could lead, nurture and continually improve to perform through learning and progressing in every stage of my career through my relentless pursuit of excellence to enhance my career prospects while making an optimum utilization of my skill-set in the field of Logistics.

Overview

4
4
years of professional experience

Work History

Supply Chain Operations Analyst

Accenture Solutions
10.2021 - Current


  • Resolve customer issues and liaise with customers
  • Follow-up with operations and agents to ensure timely issuance of bookings and transportation
  • Managing team of different disciplines and to sort out the issues
  • Sending the detailed report to my client in US on the enquiries and details of the shipment
  • To evaluate the shortcomings and to open up with the new ideas to improve better
  • Making daily call and enquiry reports and sending them to my superior
  • Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security
  • Handle shipments from multiple regions catering to different time zone
  • Preparing MIS reporting, analyzing & restructuring for further growth of company
  • Point of contact for all frontline communication and resolving problems as well
  • Assist customers with queries and managing complaints
  • Handle different types of customers
  • Excellent decision-making, analytical and problem-solving abilities
  • People management skills and an ability to work individually and/or with team
  • Ability to execute projects successfully in each time with quality deliverables
  • Ability to grasp new ideas and integrate them into desired results
  • Assigned duties and oversaw the daily and weekly activities of 10 employees
  • Trained new employees in compliance with company policies and project work
  • Improved customer service by staffing the stores with well trained and higher caliber individuals
  • Responsible for managing team and conducting focus group to identify process that hinder the employee experience
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Import Pricing Coordinator

Euro Exim Private LTD
05.2021 - 09.2021
  • Handle sea and air freight import and export shipments and cross trade enquiries
  • Resolve customer issues and liaise with customers
  • Follow-up with operations and agents to ensure timely issuance of bookings and transportation
  • Prepare quotes for customers and agents
  • Managing team of different disciplines and to sort out the issues.
  • Handle shipments from multiple regions catering to different time zone.
  • Point of contact for all frontline communication and resolving problems as well.
  • Assist customers with queries and managing complaints.
  • Handle different types of customers.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer service coordinator

Freight and Logistics
07.2017 - 11.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Set benchmarks for customer service employees and monitored progress against targets.
  • Coordinated logistics for customer orders.
  • Explained charges, fees, terms of sales and service agreements to over customers daily.
  • Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
  • Wrote and proofed orders to reflect proper pricing and discounts.
  • Negotiated with vendors to achieve optimal pricing, saving per time frame.

Education

B.SC -

Seethalakshmi Ramaswamy college, Bharathidasan University
2017

HSC - Computer science

State board of Tamil Nadu Seva Sangam Girls Higher Secondary School
2014

SSLC (10th standard) - undefined

State board of Tamil Nadu Savithri Vidhyasala Hindhu Girls Higher Secondary School
2012

Skills

  • COMPUTER ADROITS
  • Packages : MS- Office 2007,windows xp , windows 7 , windows 8 , windows 10, outlook , Adobe photoshop 70, Meridian,DMS,Cargowise
  • Language : C, C, NET
  • Web Language : HTML, PHP
  • Analyst Relations
  • Supply Chain Operations
  • Supply Chain Coordination
  • Supply Chain Analysis
  • Supply Chain Software
  • Supply Chain Logistics
  • Supply Chain Technology Management

Timeline

Supply Chain Operations Analyst

Accenture Solutions
10.2021 - Current

Import Pricing Coordinator

Euro Exim Private LTD
05.2021 - 09.2021

Customer service coordinator

Freight and Logistics
07.2017 - 11.2019

B.SC -

Seethalakshmi Ramaswamy college, Bharathidasan University

HSC - Computer science

State board of Tamil Nadu Seva Sangam Girls Higher Secondary School

SSLC (10th standard) - undefined

State board of Tamil Nadu Savithri Vidhyasala Hindhu Girls Higher Secondary School

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REVATHI. C