ANJALI KUMARI VERMA
LALPUR RANCHI JHARKHAND
Summary
Dynamic professional with a proven track record at INTERGLOBAL AVIATION PRIVATE LIMITED (INDIGO AIRLINES), enhancing customer satisfaction through effective solutions and quick issue resolution. Skilled in payment management and complaint handling, adept at leveraging technology-based tools for educational impact at NIRMALA CONVENT HIGH SCHOOL. Demonstrates exceptional customer retention and needs assessment abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
INTERGLOBAL AVIATION PRIVATE LIMITED (INDIGO AIRLINES)
RANCHI
08.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Teacher
NIRMALA CONVENT HIGH SCHOOL
RANCHI
04.2022 - 04.2023
- Utilized technology-based learning tools to enhance classroom instruction.
Education
Bachelor of Commerce - Accounting And Finance
RANCHI UNIVERSITY
RANCHI JHARKHAND07-2018
Intermediate Certificate - Commerce
JAC BOARD
RANCHI JHARKHAND04-2015
MATRIC - ALL SUBJECT
JAC BOARD
RANCHI JHARKHAND05-2013
Skills
- Payment management
- Documentation and notes
- Company policy adherence
- Complaint handling
- Customer needs assessment
- Customer retention
- Customer queries
Timeline
Customer Service Executive
INTERGLOBAL AVIATION PRIVATE LIMITED (INDIGO AIRLINES)
08.2023 - Current
Teacher
NIRMALA CONVENT HIGH SCHOOL
04.2022 - 04.2023
Bachelor of Commerce - Accounting And Finance
RANCHI UNIVERSITY
Intermediate Certificate - Commerce
JAC BOARD
MATRIC - ALL SUBJECT
JAC BOARD
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