Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Disclaimer
Timeline
Generic
Deepshikha Sen

Deepshikha Sen

Bengaluru

Summary

Dynamic professional with 5+ years of experience in operations and risk analysis within e-commerce. Focused on transaction risk investigation and catalog optimization, leveraging tools like Excel, SQL, Power BI, and Shopify. Strong analytical skills in data analysis and digital marketing. Committed to enhancing workflows and driving growth through effective process improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Risk Analyst

Amazon
Bangalore
05.2023 - Current
  • Identified and investigated suspicious activities, effectively terminating platform abuse.
  • Enhanced customer-centric shopping experience by sanitizing Amazon platform.
  • Addressed product inconsistencies and duplication issues across different marketplaces.
  • Guided sellers through appeal processes, facilitating sales growth.
  • Leveraged cross-skilling in various market segments to optimize operations.
  • Worked diligently to protect innocent users from potential threats.
  • Promoted a safer shopping environment through vigilant oversight of transactions.

Operation Associate

Livspace
Bangalore
03.2022 - 04.2023
  • Identified and resolved process gaps to enhance productivity through automation and technology.
  • Collaborated with stakeholders to collect data, prepare reports, and realign expectations.
  • Liaised with vendors and internal teams to improve selection and rectify catalog defects.
  • Analyzed metrics to drive business growth and optimize operational efficiency.
  • Handled data sorting and created presentation decks utilizing Tableau for effective visualization.

Operation Associate

6Degree
Bangalore
04.2021 - 02.2022
  • Developed and customized Shopify themes to enhance user experience.
  • Updated product specifications to optimize e-commerce sites.
  • Managed frontend and backend development for over 25 websites.
  • Enhanced SEO through targeted content, descriptions, and tags.
  • Designed and launched fresh, engaging websites for clients.
  • Cataloged new products on company website and refined product descriptions.
  • Updated inventory to align with business needs.

Operation Executive

Eunimart Multichannel Private Limited
Hyderabad
12.2019 - 03.2021
  • Developed and implemented digital marketing tactics for robust online branding.
  • Led content marketing efforts to create compelling narratives for customers.
  • Conducted SEO optimization to elevate website performance in search results.
  • Facilitated social media marketing programs to boost online engagement and reach.
  • Streamlined catalogue management operations for improved accuracy and accessibility.

Education

Btech - Civil Engineering

West Bengal University of Technology
Kolkata
07-2020

Diploma - Civil Engineering

WBSCTE University
Kolkata
06-2017

Class XII -

KV IIM Joka
Kolkata
04-2013

Skills

  • Microsoft Excel expertise
  • SQL report generation skills
  • Power BI visual reporting
  • Tableau data presentation skills
  • Shopify theme management
  • Inventory control techniques
  • Fraud investigation methods
  • Digital marketing tactics
  • Google Analytics knowledge
  • effective CMS usage for products
  • Social media strategy support
  • automation process improvements

Certification

  • The Fundamentals of Digital Marketing, Google Digital Garage, 06/01/20
  • Introduction to Project Management with Click Up, Coursera, 06/01/20
  • Google Ads Display, Google, 06/01/20
  • Google Analytics for Beginners, Google, 07/01/20
  • Advanced Google Analytics, Google, 07/01/20

Accomplishments

  • Secured Second position in Criar which is flagship event of India's largest departmental fest Megalith, IIT Kharagpur in 2019.
  • Represented my college at Paridhi, annual techno-management fest of Meghnad Saha Institute of Technology.

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I will be solely responsible for any discrepancy found in them.

Timeline

Risk Analyst

Amazon
05.2023 - Current

Operation Associate

Livspace
03.2022 - 04.2023

Operation Associate

6Degree
04.2021 - 02.2022

Operation Executive

Eunimart Multichannel Private Limited
12.2019 - 03.2021

Btech - Civil Engineering

West Bengal University of Technology

Diploma - Civil Engineering

WBSCTE University

Class XII -

KV IIM Joka

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Deepshikha Sen