Deepthi Rao
IT Project Manager (PMP) (ITIL 4 Certified)
Bengaluru,KA
Summary
Adept at project management and team leadership, I enhanced project efficiency and streamlined processes at The University of Auckland and IBM New Zealand. My expertise in Agile methodologies and critical thinking led to significant improvements in service delivery quality, demonstrating a proven track record of success in IT and systems engineering.Highly detail-oriented and a quick learner, with a proven ability to adapt swiftly to new challenges and environments.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Professional Development
Career Sabbatical
04.2021 - 02.2024
- Balanced, full-time caregiving with a focus on advancing professional skills.
- Attained ITIL 4 and PMP certifications, enhancing expertise in IT service management and advanced project management.
- Tutored with KUMON New Zealand and, from March 2024 to present, provided online education in Science, Mathematics, and English to Cambridge curriculum students.
- Actively pursued online learning to stay current with emerging technologies.
Technical Project Specialist
The University of Auckland
06.2018 - 03.2021
- Collaborated with university stakeholders, Business Analysts, vendors, and divisions to ensure effective communication, coordinate efforts, and define project scope, goals, and deliverables aligned with business objectives.
- Served as an effective liaison, diagnosing and resolving application/system issues while orchestrating release rollouts in an Agile environment.
- Managed project responsibilities, participated in audits for ITIL, penetration testing, BCP, and DR, and presented regular status updates to stakeholders to keep them informed of progress toward established milestones.
- Improved project efficiency by streamlining communication and collaboration, optimizing resource allocation, and championing best practices in project management through training sessions and knowledge-sharing initiatives.
IT Project - Risk and Compliance /IT Security Analyst
IBM New Zealand
02.2013 - 05.2018
- Liaised with global stakeholders during technical audits to identify noncompliance risks and managed identity and access controls, including RSA token and certificate renewals.
- Conducted regular audits of user access rights to ensure authorized personnel had access to sensitive information.
- Spearheaded the development of an incident response plan, significantly reducing downtime in breach events, while collaborating with legal and compliance teams to adhere to data privacy regulations.
- Worked with cross-functional teams to address complex security incidents, minimizing potential damage, and enhancing overall security posture.
Application Project Manager
DBS Bank
01.2012 - 11.2012
- Effectively managed multiple projects by prioritizing tasks based on urgency and resource availability while identifying necessary plans and resources to achieve project goals. Monitored project performance to pinpoint areas for improvement and implement necessary adjustments.
Senior Systems Engineer
Tech Mahindra
Bengaluru
04.2010 - 04.2011
- Supported production and non-production applications at British Telecom, adhering to ITIL management policies, and coordinated troubleshooting and releases across teams while identifying risks and liaising with stakeholders.
- Conducted root cause analysis to resolve production issues, generated system health reports, and mentored junior engineers to foster professional development.
IT Systems Engineer | Technical Support Analyst
CGI Group
12.2008 - 03.2010
- Provided Level 1 and 2 support for service desk applications, patch management, and corporate systems, including BES, Lotus Notes, and various in-house/vendor applications in the UK & Europe, following ITIL principles. Led continuous improvement efforts, designed high-availability strategies for critical outages, and coordinated with stakeholders across project lifecycles.
Systems Engineer/Senior Application Support Specialist
Accenture
07.2007 - 12.2008
- Supported over 80+ service desk and corporate applications globally, following ITIL incident and change management practices.
- Led process improvements to enhance service quality and designed high-availability strategies to minimize downtime in critical scenarios.
Education
Bachelor of Science - Computer And Information Sciences
Bangalore University
Bengaluru, India 04.2001 -
Skills
Leadership and Team Management
Project Planning and Scheduling
Communication and Stakeholder Management
Risk Management and Incident Handling
ITIL Processes and Service Delivery
Agile and Waterfall Methodologies
Continuous Improvement and Documentation
Certification
Project Management Professional (PMP)
Timeline
Project Management Professional (PMP)
04-2024
Generative AI Intensive Program
03-2024
ITIL 4 Foundation Certificate in IT Service Management
03-2023
Professional Development
Career Sabbatical
04.2021 - 02.2024
Technical Project Specialist
The University of Auckland
06.2018 - 03.2021
IT Project - Risk and Compliance /IT Security Analyst
IBM New Zealand
02.2013 - 05.2018
Application Project Manager
DBS Bank
01.2012 - 11.2012
Senior Systems Engineer
Tech Mahindra
04.2010 - 04.2011
IT Systems Engineer | Technical Support Analyst
CGI Group
12.2008 - 03.2010
Systems Engineer/Senior Application Support Specialist
Accenture
07.2007 - 12.2008
Bachelor of Science - Computer And Information Sciences
Bangalore University
04.2001 -
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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