Munmun Ghosh
Compliance _Business Operation & Development
Summary
With over 12 years of Experience in the E-commerce industry, I have successfully Demonstrated expertise as a People's Manager in Team leadership, compliance, operations and SCM. Established collaboration with cross-functional teams. Proficient in working under pressure. My interpersonal skills are dedicated to advancing organizational objectives and achieving success in challenging environments. Eager to bring my expertise and strategic vision as a Senior or Head of Business Operations & Development position..
Overview
19
19
years of professional experience
Work History
Manger _Compliance & operation-Business Development
Flipkart Health limited
Kolkata
1 2022 - Current
- Currently serving as the Manager _ Compliance and Business Operation _ East Zone at Flipkart Health Limited
- Leading and overseeing above 460 Franchisee partners with a team of 10 personnel
- Responsible for optimizing operational processes to enhance efficiency in customers' online/offline order approval speed, delivery experience, and returns pickup
- Ensuring adherence to service quality standards, customer satisfaction, and compliance with regulations
- Monitoring and ensuring the Sellers adhere to the platform processes and all operational metrics
- Analyzing all the deviation data for Seller adherence and RCA
- Coordination with the regional team and Central team and with all cross-functional Teams on a regular basis to resolve any conflict related to Compliance
- Prepared several SOPs for Process development and also have done improvisation of existing processes as and when required
- Escalate any process-driven laps to the respective authority and follow up till the resolution
- Foster a collaborative work environment with a focus on business development and strive to ensure the smooth operation and continuous growth of the organization.
Manager Brand Compliance
Sastasundar.com
Kolkata
01.2012 - 01.2022
- Managed Brand compliance and escalation matrix for above 360 Business Associates with a compliance Team of 16 personals across 5 states (i.e
- West Bengal, Bihar, Jharkhand, Odisha and Assam)
- Conducted monthly audits to ensure compliance with applicable laws and regulations, resulting in no major non-compliance issues
- Making Critical Data analysis and prepare Business Reports for Company's Higher Managements
- Evaluating metrics to be tracked as per business goals, exploring other available metrics for a deeper understanding of business performance
- Maintain Daily Revenue MIS and Growth Report and send mail to Companies Higher Managements.
CPA-Sr. Executive_Home Loan
Axis Bank Ltd.
Kolkata
01.2011 - 01.2012
- Efficiently Maintained the Preservation of Disbursed File & Dockets in store and dispatched to Head office in Mumbai
- Look after the system data entry in LMS and Finone
- Managed Excel for business operations of Kolkata location
- Verified loan applicant information to ensure accuracy, resulting in an 8% reduction in loan processing time.
Customer Care Officer
Family Credit Ltd.
Kolkata
01.2008 - 01.2011
- Managed Excel for Customer care Back Office process for Locations like Kolkata, Durgapur, Siliguri, Kharagpur, Maldaha, Etc
- Maintained sound relations with existing customers and resolve their several issues at service desk
- Got recognized for maintaining excellent customer relations
- Recruited as Branch sales coordinator & promoted to Family Care officer.
Sales Coordinator
HSBC Bank Ltd.
Kolkata
01.2006 - 01.2008
- Data Management & maintain Master data
- Revenue MIS/Growth Reports update
- Managing sales Back Office process for Dalhousie, Kolkata
- File Scrutiny
- Looked after files login & data entry
- Co - ordination with sales & credit.
Education
Higher Secondary - undefined
W.B.C.H.S.E.
Secondary - undefined
W.B.B.S.E
Graduation -
Burdwan Raj College, Burdwan University
Diploma in International Business Management
European Open University
07.2024
Skills
Ability to Work Under Pressure
Accomplishments
- > 65% improvement on Customer NPS.
- > Achieved 36% goodness in Returns Services.
- > order approval speed accelerated by 43% by East Zone resulting in a 32% boost to PAN India approval speed.
- > Identified suspicious billing of over 14+ Lakhs by an Ex - Franchise owner.
- > By asset transition project , have done Annual savings of 80+ lakhs.
Languages
English
Hindi
Hindi
Timeline
Manager Brand Compliance
Sastasundar.com
01.2012 - 01.2022
CPA-Sr. Executive_Home Loan
Axis Bank Ltd.
01.2011 - 01.2012
Customer Care Officer
Family Credit Ltd.
01.2008 - 01.2011
Sales Coordinator
HSBC Bank Ltd.
01.2006 - 01.2008
Manger _Compliance & operation-Business Development
Flipkart Health limited
1 2022 - Current
Higher Secondary - undefined
W.B.C.H.S.E.
Secondary - undefined
W.B.B.S.E
Graduation -
Burdwan Raj College, Burdwan University
Diploma in International Business Management
European Open University
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