Deepthi SS
Summary
Highly competent customer support professional dedicated to providing high-quality customer care and resolving complaints and issues promptly. Motivated and self-driven, able to work independently with minimal supervision. Proactive and goal-oriented with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Jr Support Analyst
Press Ganey Associate India Pvt Ltd
01.2022 - Current
- Support the acquisition of new customers by setting up and configuring various customer profiles and available features.
- Utilize tools and techniques to give product and client timely and quality service.
- Subject matter expert on product line ups
- Take ownership on the support tasks assigned
- Actively involve in implementation, backup and roll back plans
- Engage in client quality checks and audits
- Follow proper reporting and escalation procedures as deemed necessary.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Followed established procedures to enter and process data correctly into client profile
ACADEMIC CONSULTANT
Friends Forever Business Solution
01.2020 - 09.2021
- Analyzed student academic records to assess educational and career goals.
- Helped students develop organizational, time management and study skills.
- Collaborated with parents and teachers to help students reach potential.
- Assisted students in exploring and selecting career paths.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
CLIENT RELATION EXECUTIVE
Infocom Software Solution
06.2017 - 11.2017
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
TRAINER
Edubridge Learning Pvt Ltd
11.2015 - 11.2016
- Banking & Finance Trainer for ASAP Skill Enhancement Program of Govt. of Kerala
COMMUNICATIONS CORDINATOR
ISIB India
01.2015 - 08.2015
- Handled enquiries from a range of local and national clients.
- Check & reply all emails on daily basis in order to make sure no mail remain non responded by the end of the business day
- Organizing and maintaining files and records
- Data entry and data analysis and preparing presentations & reports
- Purchase, receive and store the office supplies and any other responsibility in office as assigned by superiors
Education
Masters of Business Administration -
UNIVERSITY OF KERALA
Bachelor of Commerce - undefined
UNIVERSITY OF KERALA
12th - Commerce - undefined
ARMY ACHOOL, AMRITSAR (CBSE)
03.2008
10th - undefined
ARMY ACHOOL, AMRITSAR (CBSE)
03.2006
Skills
- MS Office
- Communication
- Customer onboarding
- Cross-functional coordination
- Data Collection
- Complaint resolution
- Client Relationship Building
- Data Entry
- Customer Service
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Timeline
Jr Support Analyst
Press Ganey Associate India Pvt Ltd
01.2022 - Current
ACADEMIC CONSULTANT
Friends Forever Business Solution
01.2020 - 09.2021
CLIENT RELATION EXECUTIVE
Infocom Software Solution
06.2017 - 11.2017
TRAINER
Edubridge Learning Pvt Ltd
11.2015 - 11.2016
COMMUNICATIONS CORDINATOR
ISIB India
01.2015 - 08.2015
Bachelor of Commerce - undefined
UNIVERSITY OF KERALA
12th - Commerce - undefined
ARMY ACHOOL, AMRITSAR (CBSE)
10th - undefined
ARMY ACHOOL, AMRITSAR (CBSE)
Masters of Business Administration -
UNIVERSITY OF KERALA
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