Deepti Bhasin
Senior HR Business Partner
Noida
Summary
Result driven and a vibrant professional with over 16 years of extensive experience in Human Resources and Operations Management. Highly skilled in managing diverse HR work streams including Talent Acquisition, HR Business Partner (HRBP), Learning Leadership and Talent, Diversity and Inclusion, HR Projects and Compensation and Benefits for different set of businesses with changing people dynamics and demand.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Senior HR Business Partner
EXL Service
Noida, Uttar Pradesh
08.2022 - Current
- Working as Lead HR Business Partner for Insurance vertical
- Responsible for end to end HR deliverables for an Operational span of 1100+ employees across various geographies
- Collaborate with business leaders to align HR objectives with strategic goals.
- Work with Business leaders to establish an overall talent plan including succession planning for all critical roles.
- Co-ordination with Global HR Teams to align workforce planning with strategic business objectives
- Responsible for HR dashboards, data analysis & monthly reporting
- In addition to India, supporting the wider APAC HR team on RFPs , OKRs and Key HR projects.
- Create succession plans, preparing the organization for future leadership needs.
AVP - HUMAN RESOURCES
Barclays Shared Services
Noida
12.2010 - 06.2014
- Worked as Lead HR Business Partner for Retail Banking vertical managing 750+ colleagues.
- Was responsible for end to end delivery from HR Business Partner standpoint.
- Established policies and procedures that improved operational efficiency within the organization.
- Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.
AVP OPERATIONS
Barclays GSC
Noida, Uttar Pradesh
02.2009 - 11.2010
- Set up, led and managed a team of 350+ employees ,enhancing process / service quality, building and driving new capabilities.
- Responsible for Service Level Management, Risk Mitigation and Stakeholder Management and supporting the achievement of the Organizational goals and targets.
- Collaborated with counterparts and stakeholders in India and in UK to manage change and business transformation initiatives.
- Operated and managed global stakeholders across multiple business groups/geographies and made BSS the “Go-To” destination for critical rightshoring opportunities Engagement with Clients in the form of weekly and Monthly Business reviews
Team Manager- Operations
Barclays Shared Services
Noida, Uttar Pradesh
02.2007 - 01.2009
- Supervised and managed a team of agents, including their performance, productivity, and adherence to business regulations and procedures
Team Leader -Operations
NIIT Smart Serve
Noida, Uttar Pradesh
05.2004 - 01.2007
CCE
Xansa
Noida, Uttar Pradesh
07.2003 - 02.2004
CCE
Convergys
Gurgoan
05.2002 - 02.2003
Education
Bachelor of Commerce -
Delhi University
05.1999 - 2002.05
Hotel Management - undefined
South Delhi Women Polytechnic
06.1999 - 2001.05
Skills
- Human Resource Management
- Data driven decision making
- Senior Stakeholder Engagement
- Performance Management
- Employee Relations
- Succession planning
Awards
- Winner of the BSS 'Platinum Award', 04/01/10, For outstanding performance in the Operations Department.
- Business HR Certificate of excellence, 01/01/13, For 2012-13 performance.
- Identified and launched 'Work from home' and 'Paternity leave' policies, 01/01/13
- Employee Opinion Survey, Led this initiative pan organization, including feedback analysis, action planning & program managing the execution.
- Career Framework Tool, Designed Competency and proficiency mapping tools with Job families.
- Achieved 'Best in Class' Employee Satisfaction scores, for the managed business.
- Certified 'Train the trainer', facilitated and conducted various training sessions.
- Trainings attended, Lean, Six Sigma green belt.
Timeline
Senior HR Business Partner
EXL Service
08.2022 - Current
AVP - HUMAN RESOURCES
Barclays Shared Services
12.2010 - 06.2014
AVP OPERATIONS
Barclays GSC
02.2009 - 11.2010
Team Manager- Operations
Barclays Shared Services
02.2007 - 01.2009
Team Leader -Operations
NIIT Smart Serve
05.2004 - 01.2007
CCE
Xansa
07.2003 - 02.2004
CCE
Convergys
05.2002 - 02.2003
Hotel Management - undefined
South Delhi Women Polytechnic
06.1999 - 2001.05
Bachelor of Commerce -
Delhi University
05.1999 - 2002.05
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