Deepti Kamra
Ghaziabad
Summary
Accomplished hospitality professional with over 22 years of experience in hotel operations and client relationship management. Expertise includes e-commerce, web distribution, and profit and loss (P&L) ownership, alongside strong skills in business development and strategic planning. Recognized authority in hotel openings, with a proven track record of leading pre-opening teams to achieve exceptional results. Committed to enhancing guest experiences and ensuring operational excellence across diverse hospitality sectors.
Overview
22
22
years of professional experience
Work History
General Manager
Citadine Paras Square
Gurugram
04.2025 - Current
- Drove top- and bottom-line performance, achieving 8% higher GOP in 2024.
- Maintained positive guest relations by resolving escalated issues and upholding service standards.
- Ranked #1 among competitors with exemplary CQI score of 102%.
- Fostered high-performance culture through talent management, training programs, and employee engagement initiatives.
- Achieved 2% attrition rate during first year of operation YTD 2024.
- Implemented yield management and sales strategies to enhance revenue growth and control costs. GOP YTD 2025: -43.4%
- Ensured compliance with health and safety regulations, brand standards, and statutory requirements.
- Developed partnerships within local community to enhance property visibility.
Hotel Manager
Citadines ParasGurugram
Gurugram
04.2023 - 03.2025
- Successfully opened the first Ascott International property in North India.
- Achieved commercial success within three months post-opening.
- Led the recruitment and development of the pre-opening team, maintaining a 1.6% attrition rate while transitioning from pre-opening to operations.
- Orchestrated pre-opening activities, ensuring timely execution and alignment with stakeholders.
- Managed pre-opening budget to optimize resource allocation and enhance ROI.
- Implemented high-quality service standards, improving guest satisfaction and brand perception.
- Cultivated strong relationships with stakeholders, ensuring collaboration across all teams.
Director of Sales and Marketing
Radisson Hotel Group
Greater Noida
10.2021 - 03.2023
- Commercial success in H1: Room Revenue ↑ 31% vs best performing year Total Hotel Revenue ↑ 28% vs best performing year GOP↑ 66% vs best performing year.
- Assisting GM to make long and short term strategies to achieve positive flow through from the benchmark year. Surpassing budgeted EBITA while increasing top line and drawing strategies to control cost.
- Strategized and ran special food promotions, Food festivals, special brunches to increase revenue, visibility and distinct brand identity for each outlet.
- GRI and CQI Champion: Revamped processes in collaboration with front office team and secured 9% positive difference starting 2022.
- Stakeholder management: Representation in owner's meeting with General Manager while representing P&L covering Revenue, Cost, GOP and NOP aspects.
Director of Sales and Marketing
IHG Hotels & Resorts
Bengaluru
09.2018 - 09.2021
- Successfully launched Holiday inn Express Bengaluru in year 2019, the only Express in EMEA region out of 330 hotels to receive IHG trailblazer award in first year of opening. The major yardsticks are Revenue, Guest and employee satisfaction.
- Established unconventional hotel in traditional market and exceeded hotel budgeted revenue by 37% in first year.
- Attained right product positioning which helped the hotel win global contracts and major convention groups in first 6 months to drive 19% higher average daily rate over 10 SAMHI Express hotels portfolio in India.
- Worked as taskforce for IHG for pre-opening hotels as per brand standard.
- Heading ICC committee, conducted trainings in all the 10 SAMHI Portfolio hotels and addressed Issues related to sexual harassment at unit level.
Director of Sales and Marketing
Radisson Hotel Group
New Delhi
11.2013 - 08.2018
Associate Director of Sales
Hilton
New Delhi
02.2011 - 10.2013
Sales Manager
The Imperial
New Delhi
08.2007 - 01.2011
Assistant Manager Sales
The Park
New Delhi
08.2005 - 07.2007
Sales Executive
Hans Plaza
New Delhi
04.2003 - 07.2005
Education
Post Graduate - Business Management
AIMA
Delhi, DelhiBachelor's - Hospitality Management
Institute of Hotel Management
Delhi, DelhiSkills
- Stakeholder management
- Business development
- Employee relations
- Quality improvement
- Leadership
- Hotel operations
- Customer relationship management
- Pre-opening strategies
Accomplishments
- Won NB Hospitality's Best Hotel Manager 2024 award, organized by Negohotel Bulletin Media House
- Gratitude award for the hotel alliance with Mrs. India 2024.
Timeline
General Manager
Citadine Paras Square
04.2025 - Current
Hotel Manager
Citadines ParasGurugram
04.2023 - 03.2025
Director of Sales and Marketing
Radisson Hotel Group
10.2021 - 03.2023
Director of Sales and Marketing
IHG Hotels & Resorts
09.2018 - 09.2021
Director of Sales and Marketing
Radisson Hotel Group
11.2013 - 08.2018
Associate Director of Sales
Hilton
02.2011 - 10.2013
Sales Manager
The Imperial
08.2007 - 01.2011
Assistant Manager Sales
The Park
08.2005 - 07.2007
Sales Executive
Hans Plaza
04.2003 - 07.2005
Post Graduate - Business Management
AIMA
Bachelor's - Hospitality Management
Institute of Hotel Management
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