Deepti Ladsaria
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Customer care analyst
Dell International sevices
Bangalore
07.2018 - 07.2021
- Handling top tier accounts for ANZ region, eg - enterprise and commercial post sales queries
- Be aware and focused on performance data and metrics, supporting yourself and the team to improve and exceed targets
- Enter orders into system with high level of accuracy and volume
- Identify opportunities to grow and develop the business through acting on process improvements and great ideas
- Logging, tracking, updating and resolving all service requests from internal customers in the SFDC,etc
- Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
- Applied expert knowledge for daily completion of tasks and streamlining workflows
- Monitored system functioning closely, troubleshooting and resolving issues
- Utilized effective upselling techniques to increase customer interest
- Email management, time management and one of the top performers consistently
Sales Specialist
Dell International sevices
Bengaluru
06.2013 - 07.2018
- Develop good working relationships within all levels of existing internal customers
- Team Player with positive attitude ready to work in a fast paced environment
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
- Managed and cultivated relationships with clients, regularly upselling to client base
- Worked in teams delivering high-quality service to customers
- Awarded: Dell Champion award
- On the spot award
Sales Operations Associate
Dell International sevices, Dell
03.2010 - 06.2013
- Identify opportunities to create efficiencies and lead projects to streamline/standardize
- Maintain, prepare and suggest improvements for Sales presentations
- Working with clients and internal functions such as compliance and marketing
- Investigated and resolved collections and billing disputes with tact and efficiency, reducing outstanding accounts receivable
- Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution
- Employed excellent time-management skills to maximise productivity
- INFORMATION
- 10th standard 1998, Elite's
- Co-ed, Kathmandu awards, Champion Award: For exemplary performance Bronze Award for
- Successful Transition of
- Exchange Collections Process
- On the Spot Award for
- Developing the Collections
- SharePoint On the Spot Award for winning together
- On the Spot
- Award for EMEA reporting
- Sales appreciation in Inspire - 2019
- Awarded: Dell Bronze award
- On the spot award
Customer care agent
Dell International sevices
03.2008 - 03.2010
- Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
- Frontline Customer Care for the company both email and phone work
- Maintaining and improving the quality standards executive operations
Operations Assistant
Global Vantedge
08.2005 - 07.2006
- Collection for auto portfolio in “Raven” a US based process
- Delivered optimal administrative, customer service, and case management support
- Included upselling.
Commis
The Trident Hilton
04.2004 - 07.2005
- Catered to ‘Cilantro' customers and in-room dining guests
operational trainee
06.2003 - 04.2004
- Grand Café Restaurant' ‘Garder Manger' and the ‘Cascade Tea lounge'
- Responsible for food preparation and customer interaction and in client service.
Education
BSc Degree - Hotel Management
Indira Gandhi National Open University
Higher Education - undefined
Modern Indian School
10th - undefined
The Elites Co-ed
Timeline
Customer care analyst
Dell International sevices
07.2018 - 07.2021
Sales Specialist
Dell International sevices
06.2013 - 07.2018
Sales Operations Associate
Dell International sevices, Dell
03.2010 - 06.2013
Customer care agent
Dell International sevices
03.2008 - 03.2010
Operations Assistant
Global Vantedge
08.2005 - 07.2006
Commis
The Trident Hilton
04.2004 - 07.2005
operational trainee
06.2003 - 04.2004
BSc Degree - Hotel Management
Indira Gandhi National Open University
Higher Education - undefined
Modern Indian School
10th - undefined
The Elites Co-ed