Deepti Patel
Mumbai
Summary
Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.
Overview
15
15
years of professional experience
Work History
Deputy Manager
Bharti Airtel Ltd.
Mumbai
06.2019 - Current
- Assisted in managing daily operations and workflow efficiency.
- Promoted to TSM, in recognition of consistent performance and leadership capabilities.
- Effectively manage and nurture relationships with high-profile and key customers, ensuring exceptional service delivery and long-term retention.
- Successfully led 18 individuals, facilitating their transition from off-roll to on-roll employment, reflecting strong leadership, development, and team engagement capabilities.
- Accountable for setting and achieving sales targets across assigned territories, ensuring alignment with business goals.
- Responsible for driving store profitability through strategic planning, operational efficiency, and team motivation.
- Conduct regular corporate client visits to strengthen relationships, identify opportunities, and ensure service excellence.
- Ensure service quality remains a top priority, maintaining high customer satisfaction, and retention levels.
- Align team efforts with circle-level strategic priorities to support broader organizational objectives.
- Mentor and guide team members to consistently meet or exceed their individual and team performance targets.
Team Leader
Vodafone Idea Ltd.
Mumbai
02.2013 - 05.2019
- Joined as a Customer Service Executive (CSE): Gained hands-on experience in delivering exceptional customer service while developing strong sales skills and in-depth knowledge of telecom products and services.
- Promoted to Sales Assistant: Successfully led a team of 15 store members, significantly improving overall performance and customer experience, and elevated the store to a top-performing position in the region.
- Advanced to Team Assistant: Took charge of a challenging store assignment and transformed it into a high-performing outlet, setting new performance benchmarks through effective leadership and operational excellence.
- Service Excellence Recognition: Consistently recognized for outstanding service delivery, earning multiple 'Star Performer' awards.
- Strong Product and Process Knowledge: Possess comprehensive expertise in telecom products, services, and internal processes, contributing to improved customer satisfaction and operational efficiency.
Cost Accountant
Agio Pharmaceuticals Ltd.
Mumbai
05.2010 - 02.2013
- Conducted cost analysis of products for both domestic and international markets, ensuring competitive pricing strategies aligned with market dynamics and profitability goals.
- Supported compliance efforts by maintaining accurate financial data records.
- Analyzed variances in budget forecasts and actual expenses.
- Supported inventory valuation, cost allocation, and tracking of production expenses to ensure accurate and timely financial reporting.
Education
Bachelor of Commerce -
Ghanshyamdas Saraf College, University of Mumbai
Mumbai04-2010
Higher Secondary Certificate (HSC) -
Durgadevi Saraf Girls College,University of Mumbai
Mumbai03-2007
Secondary School Certificate (SSC) -
Divine Image School, Maharashtra State Board
Mumbai03-2005
Skills
- MS Excel
- Operational efficiency
- Sales strategy development
- Performance tracking
- Customer relationship management
- Team leadership
- Effective communication
- Team motivation
- Mentorship coaching
- Performance improvements
Accomplishments
- Consistently ranked as the #1 best store manager for FY 2024-25
- Best service manager for two consecutive years (FY 2023-24, FY 2024-25)
Languages
English
First Language
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Deputy Manager
Bharti Airtel Ltd.
06.2019 - Current
Team Leader
Vodafone Idea Ltd.
02.2013 - 05.2019
Cost Accountant
Agio Pharmaceuticals Ltd.
05.2010 - 02.2013
Bachelor of Commerce -
Ghanshyamdas Saraf College, University of Mumbai
Higher Secondary Certificate (HSC) -
Durgadevi Saraf Girls College,University of Mumbai
Secondary School Certificate (SSC) -
Divine Image School, Maharashtra State Board