Deepti Sonawane

2.9 years of experience in managing enterprise IT products and end-to-end delivery across various business domains. Currently a PMO with extended role of Product Manager, designated as Deputy Manager at Jio Platforms Limited. Expertise in driving product strategy, coordinating cross-functional teams, and delivering high-quality IT solutions. Strong leadership and communication abilities, focused on optimizing product lifecycle and enhancing customer satisfaction

ERP for Reliance Brands Ltd. (Product)

• ERP for AJSK, Manish Malohtra: AJSK (Abu Jani Sandeep Khosla), Manish Malohtra are fashion labels known for their great craftsmanship. We have Implemented an ERP system to manage the whole garment production where the process creating a garment from scratch till the finished products is tracked.
• It includes procurement of raw material, vendor management, inventory management, finance and operation management, etc. This overall enhances the operational efficiency.
• The product involved integrating various business functions, automating workflows, and providing real-time financial insights, resulting in improved decision-making and cost savings.

Resort management (Product)

• Guest Experience application/CMS for resort Management: Implemented a comprehensive guest experience and resort management system aimed at enhancing customer satisfaction and operational efficiency.
• The product guest feedback mechanisms and operational analytics to optimize service delivery and resource allocation. This initiative resulted in improved guest retention and streamlined management of resort facilities.

Customer Relation Management System (Product)

• Jio World Drive CRM, Jio World Centre CRM, Jio World Plaza CRM: Implemented a CRM system using Microsoft Dynamics365 suite to centralize (B2C) customer data, enhance communication, and manage customer queries and feedback through case management.
• The involved customizing modules for lead management, customer service, and analytics, enabling personalized customer interactions and improving overall customer satisfaction. This initiative facilitated better decision-making, increased efficiency, and strengthened customer relationships.

Property Management System (Product)

• Property Management system for store chains: We have implemented a property management system to streamline operations and enhance efficiency in managing and tracking store launches for chains like Smartpoint, Reliance Jewels, Azorte, etc
• The product included features for lease management, maintenance tracking, tenant communications, and financial reporting. This initiative optimized real estate team performance through transparent and efficient management practices.

Onboarding Portals (Projects)

• International Roaming operator onboarding Portal: The International Roaming Portal helped to manage and digitalize the operator associating process by implementing task management. It also efficiently manages the day to day onboarding of operators and helps keeping the track of test Sim Cards.
• Partner Onboarding portal for PBG: Operator Onboarding Portal for centralizing the Partner onboarding Portal for Retail Product business group where retailers from pan india are onboarded. We have enhanced the the process by the integrating with SAP for managing data and GST portal for authentication of retailers.