Deepu B

Transitioned across multiple organizations over a span of 6 years, moving from EY to IBM, then from IBM to Kyndryl and finally back to EY in December 2021.

• Orchestrated pivotal SaaS implementation, cloud migration, and infrastructure upgrades across Global, APAC and EMEIA region, seamlessly balancing stakeholder needs.
• Directed application lifecycle from conception to deployment, ensuring alignment with strategic objectives.
• Orchestrated and managed large and medium scale SDLC development and maintenance projects. Team included Tech and Test Leads, Business analyst, Developers, Testers, Security Consultants, Solution Architects, Infrastructure Architects, Transition Managers, Application support team.
• Enacted robust project planning, meticulously defining scopes, and steering stakeholder engagement with a keen focus on client satisfaction, upholding compliance and mitigating risk.
• Strategically managed budget allocation, scrutinizing forecasts and actuals for optimal resource utilization while adhering to service level agreements.
• Navigated intricate stakeholder dynamics and championed comprehensive reporting, fostering transparency and instilling confidence.
• Recipient of Exceptional Client Service and Spot Awards in recognition of dedication and outstanding performance.
• Exemplified adept team leadership, fostering collaboration and coordinating seamless deployment activities, leading to on-time project delivery.
• Exhibited adeptness in issue resolution and conducted effective troubleshooting sessions, ensuring uninterrupted service delivery.
• Spearheaded transition management activities, procurement-related governance reviews and legal consultations, authoring operations manuals, and structuring Change and Service management protocols, guaranteeing smooth post-implementation support.

• Coordinate overall technology delivery to Business for Europe and Asia-Pacific region for a retail Client.
• Manage changes in project scope, costs, resources and timing within the framework of agreed governance and change control processes.
• Establish appropriate governance and assurance, monitoring progress, managing risks and issues and ensuring readiness for change.
• Manage project finances, delivering project within budget and guiding others on what strong project finance management looks like.
• Provide delivery confidence by managing complex internal and external dependencies by removing blockers or impediments.
• Regularly undertake activities to engage and build trust with the team and the stakeholders.
• Encourage and facilitate continuous improvement of the project, creating a supportive environment for the team and space to develop.

• Review all changes and ensure that a correct balance is maintained between service availability and business requirements.
• Analyze change records to determine trends or apparent problems.
• Schedule, organize & chair Change Advisory Board (CAB) meeting.
• Maintain and control software licenses, contract and its renewal.
• Procurement and contracts.

• Streamlined procurement procedures to enhance efficiency and reduce costs.
• Budgeting, Quotation Management, Invoice Management and Price Negotiation.
• License Management, Order Management, Catalog Management, Procurement and Contract Management.
• Month-end closure for many locations across globe.

• Preparing quotes, order processing, managing orders and cancellation.
• Responsible for checking if licenses are over-utilized or need to be purchased on a need basis.
• Handling and guiding the end users with the latest software upgrades, assurance and volume license benefits.
• Handling entire software and hardware maintenance renewals.