Mona Ahsan

• Responsible for the delivery of Microsoft Customer and Partner Solutions (MCAPS) to large and medium enterprise customers focused on Microsoft Dynamics 365 (D365), Security and Modern Work Products.
• Guides a skilled team of project managers, architects, and consultants, uniting cross-functional teams within Microsoft to ensure the success of intricate and demanding D365 project deliveries, with revenue spanning from 4 million to 15 million USD.
• Drove 35% increase in AI Solution adoption across enterprise customers by implementing success framework and KPI and M365 Copilot extensibility , measuring engagement, productivity gains and business impact.
• Serve as RAI Champion, reviewing and approving all AI solution proposals to ensure alignment with Microsoft's responsible AI principles, compliance standards and ethical AI deployment practices before go- to-market or enterprise deployment.

• Ensured interoperability between centers for Record to Report by creating a business continuity plan which will enable timely submission of financials for RUs in the event of an outage.
• A strategic initiative for a documented and governed process to manage, track and report the savings.
• Implemented a reporting approach that provides an accurate view of the value add these processes provide to Finance structure.

• Led Americas South Project Management portfolio of 40+ concurrent infrastructure delivery projects (Dell Servers, Storage, Compute), delivering end-to-end solutions for enterprise clients with a 98% FCC score.
• Trained and cross-skilled 100+ Project Managers in 4 months, enabling workload balancing across IDS business and improving delivery consistency.
• Directed SAP-to-FF tool migration and best-practice enablement, reducing time-to-value (TTV) by 30% (from 70 to 50 days) while maintaining high customer satisfaction.

Server & Cloud Migration – AT&T

• Delivered end-to-end migration of 2,000+ servers from legacy Data Domain to new infrastructure, including offloading filesystem data to tape and cloud backup within a 6-month critical timeline.
• Successfully executed a highly time-constrained migration project, earning direct customer satisfaction.

Disaster Recovery & Business Continuity –WPP

• Served as lead PM and single point of contact for recovery of 21,000 servers during Petya ransomware attack, completing restoration within agreed timelines and securing $10M follow-on business in hardware, storage, and services.
• Strengthened enterprise resilience through execution of disaster recovery protocols and improved incident readiness.

Installations and Data Center Set Up – GE & Chrysler

• Delivered $15M fixed-fee program for enterprise-scale backup and storage product deployment, integrating 200+ EMC products over a 2-year period.
• Acted as sole POC for infrastructure setup ensuring uninterrupted business continuity for all automotive transactions across the enterprise