Summary
Overview
Work History
Education
Skills
Workshops Certifications
Timeline
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Deepu Pillai

Deepu Pillai

Pune

Summary

Associate Director with over 20 years of experience in Human Resources, specializing in EVP execution, strategic planning, policy development, and staff management. Proven track record in diverse IT organizations and consulting firms, driving effective HR strategies and initiatives. Demonstrated ability to enhance organizational performance through innovative HR solutions and leadership. Strong expertise in aligning HR practices with business objectives to foster growth and efficiency.

Overview

20
20
years of professional experience

Work History

Associate Director of Human Resources

Deloitte
Pune
04.2024 - Current
  • Develop and define the Employee Value Proposition (EVP) for a new unit within the organization: lead the creation of a compelling and authentic EVP that reflects the organization's values, vision, and culture to attract and retain top talent.
  • Establish Core HR Infrastructure: Build foundational HR policies, processes, and systems to ensure compliance, scalability, and operational efficiency.
  • Design a Talent Strategic and Employer Branding Strategy: Align recruitment efforts with the EVP, and promote the organization’s employer brand through strategic messaging and candidate experience.
  • Shape Organizational Culture: Partner with leadership to define and embed a strong, inclusive, and purpose-driven culture that aligns with business goals.
  • Drive Employee Engagement and Experience: Launch programs that promote engagement, recognition, and a positive employee experience, aligned with the EVP.
  • Lead Strategic Workforce Planning: Collaborate with executives to define talent needs, workforce structure, and future capability requirements to support growth.
  • Embed Diversity, Equity, and Inclusion (DEI): Integrate DEI principles into hiring, policies, and culture to ensure an inclusive workplace from the outset.
  • Implement and transform HR technology and systems to support data-driven decision-making and streamline HR operations for the new unit.
  • Ensure Compliance and Risk Management: Develop compliant HR policies and manage legal risks related to employment laws and labor regulations.
  • Coach leadership and support talent development: Advise leadership on people strategies, and build initial frameworks for leadership development and performance management.

Vertical Leader - HR

TCS
03.2016 - Current
  • Talent Engagement: initiate and drive organizational and people strategies for higher engagement.
  • Talent Management: strategic communication & interventions to live with true performance culture.
  • Arresting Attrition: root cause analysis for actionable insights and interventions to improve retention.
  • Talent Acquisition: visit institutes to attract potential candidates, interview shortlisted candidates, make outreach efforts to influence better joining ratio, oversee effectiveness of people integration. Co-ordination and Planning EP, Campus hiring.
  • Business Deals: act as the bridge between client's HR and TCS', plan and deploy people integration. Co-ordination with presales team for response to RFP.
  • Legal & Compliance: Working as Spoc for the Pune CBO Unit by handling all Domestic enquiry, court proceeding case, Legal cases, Police enquiry and others. Partnering with core legal team to ensure timely Responses are provided and cases has been closed on time.
  • Change Agent: As catalyst, facilitate organization & culture change.
  • Analytics & Innovations: design strategic communication, lead process improvement, and draw insights from data, present information & indicatives to stakeholders for stronger collaboration.
  • Coaching & Mentoring: Collaborate with business leaders to inculcate culture of mentoring at work.
  • Reward & Recognition: inculcate holistic and fair recognition culture across business units.
  • Corporate Sustainability: drive organization's responsibility towards social and economic development.
  • Team management: Act as a bridge between Business HR and Location HR teams. Managing HR Operation team and drive effectual efforts to meet targets and compliance measures.
  • Misc. activities: SPOC for the location for Internal and External Audit, Client Visit, Psychological issues, Grievance redresses.
  • Awarded as the best performer in HR function for FY-18, FY19 & FY20.
  • Successfully completed project on reduction of excess salary reduction project for the span.
  • Nominated for Sr leadership foundation program.
  • Lead the Mumbai Vaccination drive for 40K plus associate, by coordinating with business stakeholders, regional team.

HR Business Partner

Mphasis HP Company
12.2011 - 03.2016
  • Collaborated with business leaders to provide expertise and hands-on support in employee relations and retention.
  • Managed HRBP functions for workforce exceeding 2000 employees across ITIS units.
  • Drove participation in annual Voice satisfaction surveys and implemented dipstick surveys for enhanced employee insights.
  • Conducted root cause analysis to derive actionable insights for improving employee retention.
  • Facilitated quality goal setting and performance evaluations as Performance Management SPOC.
  • Developed and modified reward categories to ensure fair recognition systems within the unit.
  • Designed role and competency profiles, including Learning Cards and CASA assessments.
  • Maintained compliance with employment laws and HR regulations to uphold regulatory standards.

Assistant Manager - HR Business Partner

Mphasis HP
12.2009 - 03.2011
  • Managed engagement initiatives for 1,000 employees within IT IS account.
  • Collaborated with business leaders to align HR strategies across multiple domains.
  • Conducted first-level screening and organized HR interview rounds for recruitment.
  • Implemented induction sessions to acclimate new joiners to company culture.
  • Developed solutions to mitigate employee attrition through Talent at Risk program.
  • Facilitated monthly leadership connect sessions titled 'Coffee with GL' for high performers.
  • Designed standardized performance appraisal parameters and monitored evaluation processes.
  • Analyzed Employee Perception Survey results to create targeted action plans.

Senior Executive - WFM

Mphasis HP
08.2006 - 12.2009
  • Managed Workforce Management for ITIS project with over 800 personnel across two locations.
  • Advised on utilization and headcount planning through collaboration with HR deployment team.
  • Provided insights to stakeholders on effective team structure and skill distribution.
  • Supported team sizing, alignment, and succession planning initiatives.
  • Maintained awareness of business pipeline by connecting with leaders in finance and HR.
  • Recommended team structure adjustments based on headcount analysis.
  • Served as resource for HR team during large-scale staffing challenges.
  • Coordinated reporting and escalated system issues to local technologies and CCM.

Executive

Solution Eyes
04.2005 - 05.2006
  • Drove customer growth in credit product line through targeted initiatives.
  • Processed loan payment adjustments based on client requests.
  • Conducted audits of missing payments to ensure accuracy.
  • Verified claim documents to facilitate efficient processing.
  • Assisted customers with loan disbursement and payment inquiries.
  • Supported clients in loan settlements and consolidation options.
  • Promoted to Command Centre Agent in September 2007 for outstanding performance.
  • Led marketing campaign project, achieving highest sales in consolidation loans.

Education

MBS -

ATSS-IICMR
04.2013

PGDBM -

ATSS-IICMR
04.2012

BCOM -

Pune University
04.2010

HSC -

Camp Education
Maharashtra
04.2006

SSC -

Maharashtra State Board
04.2003

Skills

  • Employee value proposition
  • HR policy development
  • Employee engagement
  • Diversity and inclusion
  • Workforce planning
  • Regulatory compliance
  • Leadership development
  • Performance management
  • Training and development
  • Conflict resolution
  • Organizational culture
  • HR analytics

Workshops Certifications

  • Crucial Conversations
  • HR in Business Deals
  • Negotiation skills
  • Interviewing skill
  • Compliance Management
  • Policy & Process Management
  • Stakeholder Management
  • Emotional Intelligence
  • Agile & Lean Management

Timeline

Associate Director of Human Resources

Deloitte
04.2024 - Current

Vertical Leader - HR

TCS
03.2016 - Current

HR Business Partner

Mphasis HP Company
12.2011 - 03.2016

Assistant Manager - HR Business Partner

Mphasis HP
12.2009 - 03.2011

Senior Executive - WFM

Mphasis HP
08.2006 - 12.2009

Executive

Solution Eyes
04.2005 - 05.2006

MBS -

ATSS-IICMR

PGDBM -

ATSS-IICMR

BCOM -

Pune University

HSC -

Camp Education

SSC -

Maharashtra State Board

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Deepu Pillai