Deepu M S

• Spearheaded Agentforce initiatives in Salesforce, implementing an AI-powered Knowledge Bot for enhanced customer experience.

• Implemented automated name correction using the Salesforce Agentforce platform alongwith Prompt Template.

• Implemented Service Cloud Integration with Salesforce Data Cloud to streamline operations.

• Automated responses to high-volume FAQs through the Salesforce Customer Portal, boosting self-service adoption and reducing inbound workload via Agentforce.

• Led legacy data migration via Salesforce Data Cloud, achieving complete import of all legacy Salesforce objects.

• Maintained inbound integrations by optimizing Salesforce Flow logic, reducing reliance on Apex code.

• Executed mobile app implementation using low-code tools, improving audit quality.

• Mentored junior developers through regular meetings, focusing on best practices and career advancement.

• Coordinated with QA, DevOps, and Support teams for seamless software delivery across departments.

• Developed Apex code for inbound and outbound web services, ensuring accurate data mapping.

• Managed client applications via web services utilizing SOAP protocol and REST architecture.

• Enhanced system performance through control of API and integration adaptability.

• Performed daily maintenance using Apex scripts for index and table analysis.

• Analyzed Salesforce database performance by examining data storage, retrieval, and manipulation patterns.

• Collaborated with cross-functional design teams to improve client experience and system functionality.

• Coordinated with Solution Designer to define business process requirements and development needs.

• Created documentation for test cases and scenarios for Sales Cloud and Service platform.

• Designed and implemented custom Salesforce solutions, improving user experience and engagement.
• Developed batch Apex to automate bulk order inflows from external systems.
• Consolidated triggers per object, optimizing performance and maintaining Salesforce best practices.
• Unified process builders and workflows into streamlined flows.
• Integrated new systems for bidirectional data inflow, ensuring seamless data synchronization across platforms.
• Customized Visualforce pages compatible with all Apple systems.

• Developed LWC components to streamline user access to data.
• Designed and deployed Salesforce Lightning components to enhance user interface intuitiveness.
• Automated case assignment and escalation processes in Salesforce Service Cloud to reduce resolution times.
• Created dynamic Apex class for scheduling batch jobs, enhancing user engagement by preventing inactivity.
• Migrated data to Cloud Sense CPQ objects using batch jobs and scheduler classes to ensure seamless data integration.
• Executed deployments across multiple sandboxes utilizing ANT Migration Tool.