Deepu M S
Kulanada
Summary
Dynamic Salesforce Technical Lead with a proven track record at Air India, driving AI-powered solutions and enhancing customer experiences. Expert in Salesforce configuration and customization, I excel in API design and mentoring teams. My initiatives boosted self-service adoption significantly, showcasing my commitment to innovation and collaboration in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Technical Lead
Air India
Kochi
04.2023 - Current
- Spearheaded Agentforce initiatives in Salesforce, implementing AI-powered Knowledge Bot for enhanced customer experience.
- Implemented Service Cloud Integration Feature with Salesforce Data Cloud to streamline operations.
- Automated high-volume FAQs through Salesforce Customer Portal, boosting self-service adoption and reducing inbound workload.
- Led legacy data migration via Salesforce Data Cloud, achieving complete import of all legacy Salesforce objects.
- Maintained inbound integration within Salesforce by optimizing logic in Salesforce Flows, reducing reliance on Apex code.
- Executed mobile app implementation using low-code tools, improving audit quality.
- Mentored junior developers through regular meetings, focusing on best practices and career advancement.
- Coordinated with QA, DevOps, and Support teams for seamless software delivery across departments.
Salesforce Consultant
Wipro Ltd.
Kochi
04.2021 - 10.2021
- Developed Apex code for inbound and outbound web services, ensuring accurate data mapping.
- Managed client applications via web services utilizing SOAP protocol and REST architecture.
- Enhanced system performance through control of API and integration adaptability.
- Performed daily maintenance using Apex scripts for index and table analysis.
- Analyzed Salesforce database performance through data storage, retrieval, and manipulation.
- Collaborated with cross-functional design teams to improve client experience and system functionality.
- Coordinated with Solution Designer to define business process requirements and development needs.
- Created documentation for test cases and scenarios for Sales Cloud and Service platform.
Salesforce Developer
Tata Consultancy Services-Refinitiv
Kochi
02.2020 - 03.2021
- Designed and implemented custom Salesforce solutions, improving user experience and engagement.
- Developed batch Apex to automate bulk order inflows from external systems.
- Consolidated triggers per object, optimizing performance and maintaining Salesforce best practices.
- Unified process builders and workflows into streamlined flows.
- Integrated new systems for bidirectional data inflow, ensuring seamless data synchronization across platforms.
- Customized Visualforce pages compatible with all Apple systems.
Salesforce Developer
Tata Consultancy Services-Liquid Telecom
Mumbai
01.2019 - 01.2020
- Developed LWC components to streamline user access to data.
- Designed and deployed Salesforce Lightning components to enhance user interface intuitiveness.
- Automated case assignment and escalation processes in Salesforce Service Cloud to reduce resolution times.
- Created dynamic Apex class for scheduling batch jobs, enhancing user engagement by preventing inactivity.
- Migrated data to Cloud Sense CPQ objects using batch jobs and scheduler classes to ensure seamless data integration.
- Executed deployments across multiple sandboxes utilizing ANT Migration Tool.
Education
B.Tech - IT
CUSAT
Kochi01.2018
12th - CBSE
DAV Public School
Sonebhadra01.2012
Skills
- Agentforce,Sales Cloud,Service Cloud,Data Cloud
- API design and development
- Salesforce configuration and customization
- Lightning components and SLDS
- LDS integration
- Data Migration via Azure ADF and Data cloud
Certification
- Salesforce Certified Administrator
- Salesforce Certified App Builder
- Salesforce Certified PD 1
- Salesforce Certified PD 2
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Associate
- Salesforce Certified AI specialist
Timeline
Salesforce Technical Lead
Air India
04.2023 - Current
Salesforce Consultant
Wipro Ltd.
04.2021 - 10.2021
Salesforce Developer
Tata Consultancy Services-Refinitiv
02.2020 - 03.2021
Salesforce Developer
Tata Consultancy Services-Liquid Telecom
01.2019 - 01.2020
B.Tech - IT
CUSAT
12th - CBSE
DAV Public School