DEEWANSHU PANDHI
Summary
Results-driven IT professional with over a year of experience as a Senior Technician in Technical Support at Dell Technologies, assisting global enterprise customers. Skilled in troubleshooting, documentation, SLA compliance, and customer support. Proficient in HTML, CSS, JavaScript, React.js, Microsoft Office, and basic SEO, with hands-on experience building a responsive e-commerce web application. Passionate about web production and website operations while delivering accurate, high-quality digital experiences with strong attention to detail.
Overview
4
4
years of professional experience
Work History
Senior Technician – Technical Support
Dell Technologies
GURUGRAM
07.2025 - Current
- Delivered technical support to global enterprise customers, consistently meeting SLA, quality, and customer satisfaction targets.
- Resolved escalated hardware, software, and network issues while maintaining accurate case documentation.
- Coordinated Multiple Down Systems (MDS) dispatches and developed the Open/Stuck Cases Ownership Report to improve case visibility.
- Utilized Salesforce, Microsoft Outlook, Excel, and Word for case management, reporting, and communication.
- Awarded the Dell Inspire Bravo Award for outstanding performance and exceptional customer satisfaction.
Insurance Advisor (Sales)
Tata AIA Consultancies
06.2022 - 05.2025
- Recommended financial and insurance solutions based on client needs, ensuring high customer satisfaction.
- Managed existing client relationships and acquired new customers through strategic outreach.
- Maintained client records, documentation, and sales reports while ensuring regulatory compliance.
Education
Bachelor of Computer Applications -
Chandigarh University
06-2025
Class XII -
Ryan International School
05-2022
Class X -
Ryan International School
05-2020
Skills
- Salesforce (Support Operations)
- Technical Troubleshooting
- Documentation
- Data Integrity
- Quality Assurance
- SLA Compliance
- HTML5
- CSS3
- JavaScript
- Responsive Web Design
- Basic SEO
- E-commerce Operations
- Microsoft Excel
- Word
- Outlook
- PowerPoint
- OneNote
- Problem resolution
- Advanced diagnostics
- Customer retention
Awards and Volunteering
- Dell Inspire Award – Recognized for outstanding performance, operational excellence, and exceptional customer satisfaction.
- MDRT Achiever – Tata AIA Life (Top Sales Performance Recognition).
- Active participant in technical, leadership, and co-curricular activities.
Certifications Internships
- Completed Multiple certifications through LinkedIn Learning, Coursera, Udemy, Infosys Springboard, Academor, and other learning platforms covering Web Development, HTML, CSS, JavaScript, Cyber Security, SEO, AI, Cloud Computing, and Technical Support.
- Cyber Security & Digital Marketing (SEO & Web Analytics) online Internships.
- Financial Advisor Internship – Tata AIA Life Insurance.
Projects
Smart Shopping Cart System (E-Commerce Web Application), HTML5, CSS3, JavaScript, Developed responsive web pages using HTML, CSS and JavaScript, Built product listing, shopping cart, checkout, and recommendation modules for an e-commerce application., Applied responsive web design, clean HTML structure, and basic SEO principles to improve website usability and user experience., Collaborated with a four-member team to design, test, and enhance website functionality throughout the development lifecycle.
Languages
- English
- Hindi
- Punjabi
Timeline
Senior Technician – Technical Support
Dell Technologies
07.2025 - Current
Insurance Advisor (Sales)
Tata AIA Consultancies
06.2022 - 05.2025
Bachelor of Computer Applications -
Chandigarh University
Class XII -
Ryan International School
Class X -
Ryan International School