Open To Work
Deivasigamani C
Chennai
Summary
Professional skilled in talent recruiting, asset protection, financial management, and customer relations.
Talented senior leader highly effective at enabling operational improvements by successfully overseeing and steering executive management team and business direction. Expertise includes effective judgment and listening skills as well as in-depth grasp of industry operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior MIS Executive – Analyst for Medical Coders Perfomence
OPtum healthcare and technology pvt Ltd
04.2024 - Current
- Daily load the day allocation to the coders get source data from client application and using our application load the data to coders.
- Share the allocation details to the management (OPS) through reports summary’s & dashboard way.
- Using SQL for the data storage based on the SQL doing Adhoc report as per the OPS required Like Charts status Checking & Attendance Corrections.
- Using Power Bi tool to Automate the time consuming task Like Use data percents reports make the reports to this application and do the more Visiable dashboard way and using Perasentasence also it doing through this application.
- Coders Quality tracker Creation And share the Weekly And monthly reports.
- Promotion tracker publish.
- Real time Charts Movement based on the OPS requirement.
- More over doing automation taskes involed upt from requesr reports shared.
WFM LEAD
Concentrix
09.2022 - 04.2024
- Monitoring real-time adherence to schedules for call center associates.
- Managing associate call-in line and update schedules to reflect accurate intraday projections.
- Providing day of impact analysis for outages, staffing shortages, and other unplanned events.
- Preparation of weekly performance / KPI reports and maintaining performance dashboards.
- Preparing adhoc analysis for management reporting and needs.
- Maintaining and updating trackers for ongoing programs & projects.
- Publishing AHT, Break adherence and login hours of agents on daily, weekly, and monthly basis.
- Preparing Performance stack data on monthly basis.
- MIS reporting by using MS Excel at Client level.
- Generate timely and accurate reports for analysis. Creating MIS report and presenting it to the concern Department.
- Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
- Managing the Monthly, Weekly & Daily Reports Creating in MS-Excel.
- Generating & maintaining day by day MIS Data and updating to management.
- Extensive usage of MS Excel (Vlookup, Pivot table, Hlookup, Pivot Chart).
- Proactive day to day queue management and monitoring through RTM Systems, partnering with Operational Leaders to optimize adherence to schedules.
- Monitoring intra-day KPI’s to determine impacts of business operations including SL, Call Volume, AHT and Absenteeism Rates.
- Manually adjusting teammates skills based on direct requests and pre-planned changes as well as reacting to changes in forecasted volumes.
- Partnering with the business to make judgment calls and decisions to deliver the optimal levels of service and productivity - demonstrating responsibility and professionalism in balancing customer and shareholder needs.
- Preparing analysis and insights for the business to enable robust decision making that will ultimately improve efficiency and performance in a customer focused way.
- Analyzing and understanding Productivity, Shrinkage, Occupancy, Attrition and staffing trends in partnership with the WFM teams.
- Working and partnering with other members of the WFM teams in forecasting and scheduling as well as WFP in delivery an end-to-end approach to HC planning and management.
- Ability to develop and maintain professional working relationship with co-workers and peers.
- Preparing short-term Forecasting & Long-Term Forecast.
- Maintaining Accuracy on reports which are shared to stakeholders & to the clients within the timeline.
- Preparing Roster on Weekly basis for Inbound & outbound separately and doing RCA to maintain the HC in each interval.
- Preparing FTE billing model, health check reports and AHT reports.
- Publishing AHT, Break, Login & logout, Total production hours to the agents on floor on daily basis.
- Preparing Occupancy report and supporting the process to increase the productivity & the Occupancy level.
Finance Analyst – for AR/Reversal
Lycatel BPO Pvt Ltd
03.2021 - 09.2022
- Generating, reconciling, and verifying periodic reports as required by the Management.
- Ensuring proper accounting for inter-company sales and/or purchases.
- Preparing deferred revenue & Incentive reports.
- Preparation of Journal and posting the entries for Accrual and Provision.
- Preparing Collection report.
- Preparing daily basis report.
- Handling accounting and invoicing for group companies.
- Ensuring the invoices sent to customers are as per laid down regulations.
- Handling all types of invoicing and accounting queries for the customers.
- Preparation, presentation, and finalization of Accounts / Financial statements as per statutory requirement(s).
- Preparation of Bank Reconciliation statement.
- Financial Analysis reporting and Audit Support.
Senior MIS Executive - Analytics for ATM & TP Services
Financial Software & Systems Pvt Ltd
03.2016 - 03.2021
- Analysis and Prepare Weekly/Monthly ATM performance and penalty reports according to SLA (Service level agreement).
- Analysis and identify the repeated down machines with the detailed chronic report and sharing the same with internal team for further action.
- Responsible for Generating report on ATM transactions which is essential for company`s revenue decider only for PAN INDIA.
- To take request on bank requirements and fulfilling the same (ADHOC).
- Generating daily report on down status of ATM`S along with updated database.
- Sending quotation to banks and vendors and ADHOC Services.
- Documentation of ATM /CDM Take over & handover.
- Documenting and processing payments for vendors.
- Generating employee’s payroll sheet & attendance maintenance including biometric report.
- All the reports are cumulatively combined and made as a chart which are furnished as PPT`s which is helps to represent in front of the customers.
Senior MIS Associate
First Source solutions Ltd
03.2014 - 03.2016
- Generate timely and accurate reports for analysis. Creating MIS report and presenting it to the concern Department.
- Preparing dashboards Monthly & Weekly basis.
- Using of tools, technology, and regular training programs to enhance personal and professional development.
- Daily performance report & Real time reports of employees.
- Making use of access and excel (2007) techniques to publish the reports accurately and quickly.
- Analysis and Process development Automating Activates.
- Publishing AHT, Break, Login & logout, Total production hours to the agents on floor on daily basis.
- Accessing of various Excel tools, dashboard, pivot table, financial reports, complex formulas, templates using Excel Macros.
- Overview analysis and reporting of employee performance including shift adherence.
Education
M. Com -
The Quide Millath College For Men
Chennai01.2016
B. Com -
The Quide Millath College For Men
Chennai01.2014
State Board of Tamil Nadu (12th) -
Government Higher Secondary School
Shollinganallur, Chennai01.2011
State Board of Tamil Nadu (10th) -
Government Higher Secondary School
Shollinganallur, Chennai01.2009
Skills
- Analytical ability
- Data analysis
- MIS reporting
- Performance tracking
- Proactive problem solving
- Time management
- Team leadership
- Documentation
- Email etiquette
- Power BI automation
Accomplishments
- Star Support Pillar Award 2 times received for Best Performance in MIS.
- Received Star Associate awards 1 time received from Clients and DGM.
- Best performance Award (within 6 month) 1 time received from Location head and South & East Process Leaders.
Total Years Of Experience
10.6 Years
Behavioral Characteristics
- Hard & Smart working
- Communicative
- Adapting new tasks and receptive to challenges
- Like to learn & work under the guidance of experienced people
- Like to motivate people younger to me and to help them to my level best
- Sincerity and commitment in assigned work
- Adapts to different situations and people quickly
- Ability to work in both Level Individual and Team
- Durability
Personal Information
Date of Birth: 06/08/94
Languages
- Tamil
- English
- Hindi (Basic Understand)
Certification
- Business intelligence using power bi
- Power BI Master
- ChatGPT & AI Hacks with MS office
Completed this certificate for through online Workshops
Tool Knowledge
- FRS
- Aspect (DV, EM, UCC, RTR, UD)
- SQL Basic
- MS Office (Excel 2024, Word, Power Point, Access)
- Record Macro
- VBA beginner level
- Sales Force
- AWS
- Pycham beginner level
- Power apps Beginner level
- Power automated beginner level
- SFTP
- Copilot Prompt writing
- Citrix
- Data Rap
- ADM – HP TOOL
- SWITCH (BASE 24 & TANGO)
- SAP- SAGE
Hobbies and Interests
- Listening to Music
- Watching Documentary Movies
- Reading Motivate success humanities life history & General Books
Desired Skills
- Graduate in any discipline
- Analytical ability to gather data pull reports & present it in a comprehensive manner
- Strong in documentation and email etiquette
Disclaimer
I hereby declare that all the above information is correct to the best of my knowledge.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
₹999/hr - ₹1000/hrTimeline
Senior MIS Executive – Analyst for Medical Coders Perfomence
OPtum healthcare and technology pvt Ltd
04.2024 - Current
WFM LEAD
Concentrix
09.2022 - 04.2024
Finance Analyst – for AR/Reversal
Lycatel BPO Pvt Ltd
03.2021 - 09.2022
Senior MIS Executive - Analytics for ATM & TP Services
Financial Software & Systems Pvt Ltd
03.2016 - 03.2021
Senior MIS Associate
First Source solutions Ltd
03.2014 - 03.2016
M. Com -
The Quide Millath College For Men
B. Com -
The Quide Millath College For Men
State Board of Tamil Nadu (12th) -
Government Higher Secondary School
State Board of Tamil Nadu (10th) -
Government Higher Secondary School