DELIGHTEN KOOLA

• Acted as a primary Executive contact across strategic customers CHRO & Line of Businesses to mutually conceptualize the core HR Business drivers through Governance meetings and Consulting on HR Best practices.
• Provide Solution and process guidance to the CHRO & Senior HR Leadership & move along with the customer to drive the Change within the organisation as well as continuously adopt and optimise business processes to derive business outcomes for the organisation
• Help the Senior Leadership on the Industry trends & latest Technology innovations within SAP SuccessFactors and involve Product managers wherever deep dive is required in process
• Coordinate within SAP Leadership and work closely with multiple Internal stakeholders - SAP Product teams, Engineering & Customer Support (Support Analysts, CSMs, Sales, Product, Value and Adoption, etc.), to ensure customer success.
• Other than work, involved in 2 SAP’s CSR initiatives - Nanhi Kali (Project Nanhi Kali is an organisation that supports education for underprivileged girls in India.)
• Code Unnati (Skill development initiative for young kids & adults for using technology)

• Involved in key HR Digital Transformation initiative at L&T in close alignment with CHRO & Business Leaders at L&T Tech Services to provide best in class HR Solutions.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• As part of the strategic change management initiative, my involvement was also in migration from the legacy processes and embracing new optimized processes. This involved harmonization of systems and processes to provide HR system with single source of truth & intuitive HR analytics which can enable Business decisions
• Instrumental in setting up HR Shared Services & HR Helpdesk to improve employee experience.
• Migrated PMS (Performance Management System) manual (pen & paper) process to SAP HR System
• Rolled out Recruitment module “Taleo” for USA & Europe
• Enabled Talent Acquisition Integrated TalentrackR (end to end recruitment tool) with resource management function
• Moved all paper based HR lifecycle letters including Reward letters to paperless
• Implemented Visa & Immigration Tool (Global Mobility Tool for L & T Technology Services)
• Developed Learning Management Solution
• Resource Management Tool and Compensation & Benefits Tool
• Represented as an HR’s point of contact for implementing QlikSense as an Analytics solution within L&T Group
• Involvement in Social cause - CSR Lead for L&T TS: Organized social activities and partnered with an NGO (Navjeevan) for Child Rehabilitation & Education in the region.

Growth Path
Oct’10 – Jun’11 Corporate IT – SAP HR & Applications
Oct.09 – Sep’10 Customer Service Manager – SAP HR
Aug’08 – Sep’09 Business Solutions Manager – SAP HR
Oct’07 – Jul’08 SAP HR Consultant, Application Support - Domestic & International
Nov.06 – Sep’07 HR Business Partner – SAP Vertical

Key Highlights / Achievements
i. Provided HR consultancy as Business Solutions SME on SAP HR Projects for internal & external customers
ii. Serviced Siemens Group customers across India, UK & Europe in SAP HR Application Support Business
iii. Assisted the Business Unit on Employee Life events such as Headcount, Manpower allocations, Confirmation, Attrition etc., and HR initiatives to ensure business continuity

Successfully accomplished projects
- Project Chess (Siemens IT Solutions Carve-out project from Siemens AG) - Migrated all existing HR Systems & Applications linked with Siemens AG to new system & integrated with Atos Origin HRMS system.
- Success Factors rollout in Siemens Group Company (SIS India) – Rolled out Success Factor (SuccessFactors Performance management & Employee Central) in SIS.
- SIS Carve out Separated SAP HR master data from the existing entity to form a new legal entity (SIS India)
- SECPL Carve Out Project, Siemens Limited - Carving out one division within Siemens group company and forming a new subsidiary company called SECPL.
- Siemens Information Processing Systems (SIPS) – Learning Management Systems – Established data interface with a third party software (Edutech) for Learning Management solution
- Global ID (GID) Generator / CHCM (Corporate Human Capital Management / SCD connector - Siemens Rollout of GID Generator tool for Siemens Limited & its Group companies.
- SAP HR Change Requests Pool (Domestic & Finland Cluster)

Handled change requests from various customers (domestic and Finland cluster) in all the modules of SAP HR (PA/OM/Time Management /Travel Management /Payroll) as SAP HR offshore team member

Managed these SAP HR customers
- Siemens Ltd. (Offshore / Onshore Model)
- Siemens Information Processing Services Ltd. (Offshore Model)
- Siemens Information Systems Ltd. (Offshore Model)
- Siemens UK plc. (Offshore / Onshore Model)
- Siemens Power Engineering Ltd. (Offshore Model)
- Municipal Corporation of Greater Mumbai (Onsite Model)
- John Deere (Onsite Model)

• Managed day-to day employee life events such as managing Performance mgmt., Goal setting processes
• Interfaced with local Project Managers and off shore HR teams in India to streamline HR policies & designing new processes
• Represented in Business Town Halls to cover HR updates to the employees
• Assisted in business process re-engineering activities, and defined SLA in resourcing
• Actively participated in upstream commercial activities such as cost-effective sourcing and vendor management
• Collaborated with leadership to assess and improve policies across board.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Liaised between multiple business divisions to improve communications.
• Advised senior management on organizational development and change management initiatives.
• Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
• Visa & Work Permit formalities, Manager’s HR actions for the teams etc.

• Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
• Handled IT recruitment process activities with high level exposure to various technical skills.
• Managed day to day employee life cycle events such as Confirmation, Trainee probation and payroll
• Handled employee Policy related queries and processed Full & Final settlement of employees on exit
• Coordinated work activities for Hiring managers, specialists and recruiting agents.
• Part of the team to design and implement region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
• Designed the e-recruitment portal for TCS closely working with the Technical Team
• Arranged Brainstorming sessions of Corporate Core Market Intelligence Team.