Deljo Denny
Technical Associate
udumalai road,thozilpettai,near coir-on
Summary
To become a successful professional in this competitive world by continuously learning and growing, while adding value to both the organization and myself.
Overview
10
10
years of post-secondary education
4
4
Certifications
Work History
Senior Technical Associate
Dayspring Technology Pvt Ltd
3 2022 - Current
- Delivered excellent customer service to thousands of Shopify merchants via live chat, emails, and calls by leveraging extensive knowledge of products and services and creating customized reports, analyzing data, automated order fulfillment, and inventory etc
- Used Sql language to write case statements, functions and tailoring the data as per customer needs
- Hands-on using a database, table structures, and postman App to analyze the customer's data and check the accuracy
- Gathering reporting requirements and creating various types of reports requested by the Shopify Merchants
- Analyzed current business intelligence data like installs, uninstalls reasons, plan selections, customer issues & product reviews and summarized them into presentations for all the products
- Increased customer retention by responding to inquiries and requests quickly, sending customized follow-up emails, offering discount plans, and answering product knowledge questions
- Maintained customer satisfaction and received 5-star reviews and appreciation from owners
- About the products, services, features, etc
- Helped Shopify merchants with integrations like Google Analytics, Facebook, Amazon Pay, Klaviyo, Paypal payouts, etc, and created reports with insights for decision making
- Worked directly with different teams to implement changes based on collected feedback from customers and also researched competitor's apps and suggested features to build
- Identified software bugs and issues and compiled findings along with suggested resolutions for development team members
- Additionally hands-on experience in using the Zendesk app to give live customer service and deliver reports in real-time.
Education
Master of Technology in Computer Science and Engineering -
Christ University
01.2020 - 05.2022
Bachelor of Engineering in Computer Science and Engineering - undefined
VSB College of Engineering and Technology
01.2013 - 05.2017
Higher Secondary - undefined
PGHS Higher Secondary School
01.2011 - 05.2013
SSLC - undefined
Viswadeepthi Matric Higher Secondary School
01.2010 - 05.2011
Skills
SQL
Database
Business process improvement
Expert Problem Solving
Postman API
PL/SQL
Application support
Reporting and Data Analysis
Certification
C++ programming from Bharathidasan University
Professional Skill
SQL and Database, Programming knowledge in C, C++, Phython, Reporting and Data analysis, MS office Suite, Adequate Presentation Skills, Wokflow Analysis, Shopify Ecommerce Software, Product apps - Report Pundit, Data Export, Easy Sync, Postman API, Teamwork, Problem Solving, Critical Thinking, Requirements Gathering, Email Drafting, Time Management, Research and Trend Analysis, Customer Targeting, Chat Support
Projects
Home Automation and bill prediction - Mini Project Secure authenticated communication via digital signature and clear list in VANET - Main Project
Research and Publications
Secure Authenticated Communication Via Digital Signature and Clear List in VANETsSecure Authenticated Communication Via Digital Signature and Clear List in VANETs
ECS Transactions · Apr 24, 2022
Most of the road accidents happens due to lack of early warning.To overcome this we have proposed a solution using VANET.Vehicular ad hoc network(VANET) has seen the key enabling technology in intelligent transportation system(ITS).Authentication is first line of security in VANET.
The VANET works by inter-communicating based on the following three entities like road side unit(RSU) ,on board unit(OBU) and trusted authority(TA).To overcome this issue, we use ECDSA based on Key management and digital signature algorithm(DSA) using a pair of keys.
Date of Conference: 24 April 2022
ISBN Information:
Corpus ID: 248471272
DOI: 10.1149/10701.20065ecst
Publisher: ECS - The Electrochemical Society
Conference Location: India
Publication URL: https://iopscience.iop.org/article/10.1149/10701.20065ecst
Disclaimer
I hereby acknowledge that the above-furnished details are true to the best of my knowledge and belief.
Timeline
Master of Technology in Computer Science and Engineering -
Christ University
01.2020 - 05.2022
Bachelor of Engineering in Computer Science and Engineering - undefined
VSB College of Engineering and Technology
01.2013 - 05.2017
Higher Secondary - undefined
PGHS Higher Secondary School
01.2011 - 05.2013
SSLC - undefined
Viswadeepthi Matric Higher Secondary School
01.2010 - 05.2011
Senior Technical Associate
Dayspring Technology Pvt Ltd
3 2022 - Current
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