Dennis Douglass
FORT WAYNE
Summary
- Dedicated Service Technician with expertise in installation and repair at Koehlinger Security Technology. Years of expertise in "Best" lock and key systems, pinning cylinders cutting keys and all door hardware. Enhanced customer satisfaction through exceptional service and attention to detail, achieving increased first-time fix rates. Skilled in preventive maintenance and committed to safety protocols, ensuring efficient resolutions and clear communication with clients.
Overview
38
38
years of professional experience
Work History
Service Technician
Koehlinger Security Technology
11.1986 - Current
- Installed new equipment, instructing customers on correct usage and upkeep.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Maintained precise records of service calls for improved issue resolution.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
No Degrees - Business
Indiana University, Bloomington
Bloomington, INSkills
- Installation and repair
- Preventive Maintenance
- Customer service
- Attention to detail
Timeline
Service Technician
Koehlinger Security Technology
11.1986 - Current
No Degrees - Business
Indiana University, Bloomington
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