Recognized for collaborative teamwork and innovative problem-solving abilities that enhance process efficiencies and uphold industry compliance standards.
Overview
4
4
years of professional experience
Work History
Senior AR Caller
Access healthcare
Chennai
11.2024 - Current
Managed accounts receivable inquiries to resolve customer payment issues.
Documented interactions with customers in compliance with company policies.
Utilized accounting software to track and update customer account information.
Maintained accurate records of payments received and outstanding balances.
Assisted other AR Callers with inquiries or requests related to their assigned accounts.
Analyzed data collected during call attempts and identified areas where processes can be improved.
Maintained accurate records of customer interactions and payments within the system.
Participated in training sessions designed to improve job knowledge and performance.
Escalated difficult cases requiring additional research or negotiation skills to higher level team members.
Researched customer payment histories to identify trends or patterns that could lead to improved collection efforts.
Senior AR Caller
Guidehouse healthcare
Chennai
04.2024 - 11.2024
AR Caller
Legacy heal
Chennai
08.2023 - 04.2024
AR Caller
Omega healthcare
Chennai
11.2021 - 06.2023
Education
Bachelor of Computer Science - Computer Engineering
Rajiv Gandhi College of Engineering
Chennai
08-2021
High School Diploma -
Holy Angels' Matriculation Hr Sec School
Chennai
06-2017
Skills
Billing processes and payment processing
Issue resolution and denial management
Problem solving and creative problem solving
Compliance documentation and HIPAA compliance
Time management skills
Software navigation proficiency
Teamwork orientation
Languages
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Malayalam
Upper Intermediate (B2)
B2
Accomplishments
Incentives from the client for top performance and quality at Access Healthcare.
Timeline
Senior AR Caller
Access healthcare
11.2024 - Current
Senior AR Caller
Guidehouse healthcare
04.2024 - 11.2024
AR Caller
Legacy heal
08.2023 - 04.2024
AR Caller
Omega healthcare
11.2021 - 06.2023
Bachelor of Computer Science - Computer Engineering