Senior AR Caller
Kraft BPO solutions
09.2023 - 2025
Hi, I’m
Sivasubramanian Vengatachalam
Bengaluru
Summary
Results-driven Senior AR Caller known for exceptional productivity and efficiency in managing receivable accounts. Excel in negotiation, problem-solving, and customer service, ensuring disputes are resolved swiftly and payments processed promptly. Possess strong communication skills, adaptability, and teamwork capabilities, vital for excelling in fast-paced environments and maintaining positive client relations.
Work History
Cognizant Technology SolutionsBengaluru
Senior AR Caller
02.2018 - 09.2021
Omega HealthcareBengaluru
Senior AR Caller
04.2015 - 09.2017
Kraft BPO solutionsBengaluru
Senior AR Caller
09.2023 - 2025
Job overview
- Documented call details and updates in the company's billing software system.
- Assisted other AR Callers with inquiries or requests related to their assigned accounts.
- Reviewed account information to verify payment history and outstanding balances.
- Escalated difficult cases requiring additional research or negotiation skills to higher level team members.
- Conducted outbound calls according to departmental standards, making sure all contact is documented accurately in the system as required by federal regulations.
Education
PPG Institute of Technology Coimbatore
Master of Science from MCA
03-2014
GVN College Kovilpatti
Bachelor of Science from Computer Science
03-2011
R.C SUSAI Hr. Sec. SchoolKalugumalai
High School Diploma
03-2008
Skills
- Billing software
- Payment processing
- Problem solving
- Accounts receivable management
- RCM
- Medical billing
- Patient account Follow-up
- Denial Management
- Experience in Next Gen, Breg, EPIC software's
Timeline
Senior AR Caller
Cognizant Technology Solutions
02.2018 - 09.2021
Senior AR Caller
Omega Healthcare
04.2015 - 09.2017
PPG Institute of Technology
Master of Science from MCA
GVN College
Bachelor of Science from Computer Science
R.C SUSAI Hr. Sec. School
High School Diploma
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