E. Rebhakal Shineetha
Chennai
Summary
Results-driven Accounts Receivable Specialist skilled in cash flow optimization and billing resolution. Experienced in ERP software and client relationship management, with a history of training teams and streamlining processes to boost efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior AR Caller
Coronis ajuba
Chennai
07.2023 - Current
- Managed accounts receivable processes, ensuring timely payment collection and minimizing overdue accounts.
- Developed strategies that enhanced cash flow and effectively reduced overdue accounts.
- Collaborated with clients to resolve billing inquiries and discrepancies.
- Reviewed account statements for accuracy and compliance with company policies.
- Utilized ERP software to track and analyze account statuses effectively.
- Trained junior staff on best practices in accounts receivable management.
- Assisted other AR Callers with inquiries or requests related to their assigned accounts.
- Wrote appeal letters to insurance companies, facilitating resolution of claim denials.
Client specialist
Access Healthcare Services
CHENNAI
01.2019 - 06.2023
- Conducted in-depth investigations and negotiations with healthcare providers to reduce claim denials by 20%, ultimately improving revenue cycle management.
- Resolved 30 complex medical claims daily through research and analysis of medical records, contributing to 15% increase in customer satisfaction.
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 25% decrease in claims processing time.
- Maintained accurate records of client interactions and claim resolutions, ensuring regulatory compliance and minimizing legal risks by 15%.
Front office assistant
Nippon enterprise
CHENNAI
07.2015 - 11.2018
- Managed front office operations by answering phone calls, scheduling appointments, and greeting clients, contributing to 20% increase in office efficiency.
- Provided exceptional customer service to clients by addressing concerns and inquiries, achieving 95% satisfaction rate.
- Maintained and updated office records, files, and databases, ensuring accurate and timely communication between various departments and clients..
Education
B.com - Commerce (General)
CTTE College
CHENNAI, CH-11, India06-2015
Higher Secondary - Accountancy
CSI. BAIN MAT HSS
CHENNAI, CH-10, India06-2012
High School -
St. Anthony’s Anglo Indian high School
CHENNAI, India06-2010
Skills
- Accounts receivable management
- Revenue cycle management
- Billing discrepancy resolution
- Cash flow optimization
- ERP software utilization
- Insurance claims processing
Certification
- Diploma of Computer Applications, Excellent Computers
- Baking, Certified from KVIC
Personal Information
Date of Birth: 01/23/95
Languages
Tamil
Beginner
A1
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Senior AR Caller
Coronis ajuba
07.2023 - Current
Client specialist
Access Healthcare Services
01.2019 - 06.2023
Front office assistant
Nippon enterprise
07.2015 - 11.2018
B.com - Commerce (General)
CTTE College
Higher Secondary - Accountancy
CSI. BAIN MAT HSS
High School -
St. Anthony’s Anglo Indian high School