Deovrat Singh Gaharwar
Branch Head - Pune, Rest Of Maharashtra And Goa
Bengaluru,KA
Summary
- Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
- Strong leader and problem solver, accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors for sales.
Overview
1
1
Language
9
9
years of professional experience
Work History
Branch Head
Coffee Day Beverages
Pune
03.2025 - Current
- Leading team training initiatives, enhancing employee skills, and promoting a customer-centric culture.
- Implemented process improvements, increasing operational efficiency across Pune, the rest of Maharashtra, and Goa branches.
- Analyzed sales data to identify trends, informing decision-making for product offerings and promotional strategies.
- Fostered relationships with key stakeholders, enhancing partnerships that supported business growth objectives.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Forged solid partnerships with local businesses and community organizations to enhance the branch''s reputation in the market area.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Negotiated contracts with vendors for better pricing on goods and services without compromising quality.
- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Oversaw daily operations, ensuring adherence to quality standards and service excellence.
- Led team training initiatives, enhancing employee skills and promoting a customer-centric culture.
- Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
Area Manager- SME Bangalore
Coffee Day Beverages
Bengaluru
06.2023 - 02.2025
- Responsible for a base of 800 clients, including key accounts, government, banks, and startups.
- The biggest set of distributor portfolio management increases the average primary billing per machine by 30% in 11 months.
- Eliminating non-compliance distributors, onboarding new channel partners.
- Team handling of territory managers, training, and development.
- Mentored and trained team members on operational best practices and customer service excellence.
- Collaborated with cross-functional teams to execute promotional campaigns, driving foot traffic and sales growth.
- Established performance metrics for staff, fostering accountability and continuous improvement in service delivery.
- Established performance goals for team members and provided feedback on methods for reaching those milestones.
- Collaborated with cross-functional teams to drive strategic initiatives in product development.
Area Sales Manager (Branch Head- Goa)
Coffee Day Beverages
02.2022 - 06.2022
- Resetting the Goa market after the pandemic and taking over from the last employee who left the branch.
- Hiring a territory manager, conducting classroom and field training for business development.
- Maintaining a market base of 360 machines consisting of 280 clients, with premium hotels to key industrial setups like Alila Diwa, Planet Hollywood, Caravela, Kenilworth, Club Mahindra, Le Meridien, Hyatt, Big Daddy, Deltin, Hilton, and many more.
- Adding more clients on a monthly basis.
- Introducing newly hired staff to the client and the service procedure followed on the same.
- Setting up a new distributor channel, as the existing ones have resigned.
- Developed and executed sales strategies to enhance market penetration and brand visibility.
- Led and trained regional sales teams to achieve performance targets and improve customer engagement.
- Implemented training programs focused on product knowledge and effective sales techniques for team members.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Branch Head Manager
Coffee Day Beverages
Indore
02.2020 - 02.2022
- Responsible for every department for the Madhya Pradesh branch.
- Handling a team of 4 sales executives, 14 service executives, and 4 support staff.
- Handling a base of over 800 machines and more than 600 customers, with a presence in every district of MP.
- Adding 20 machines every month in all segments, HORECA, key institutions, and SMEs.
- Taking part in every role of the organization, from hiring in colleges to training and development of new sales trainees.
- Oversaw daily operations, ensuring compliance with company policies and quality standards.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Analyzed competitors'' offerings to position our products more effectively within the market landscape.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed and implemented strategic marketing initiatives to enhance customer engagement.
- Maintained open lines of communication with senior executives regarding branch performance metrics while proactively suggesting strategies for continuous improvement.
- Collaborated with other branch managers in the region to share best practices, implement successful initiatives, and improve overall regional performance.
Territory Manager- Business development
Coffee Day Beverages
Indore
12.2018 - 01.2020
- Increasing machine market base with new installation every month ( adding 230 approx machines in 2 year of working in market including lock down phase
- Maintaining market base of 450 machine in 400 approx clients through good relation with SPOC
- Logistics and operational knowledge of TAT , Space cost, stock level, OTR, and other SOP’s
- Handling vendors for proper primary and secondary sales with SKU wise development of portfolio to achieve Maximum Average revenue per machine
- Recruiting new vendor and ensuring their growth and development with proper monitoring of closing stock and secondary sales growth
- Resolving daily client problems and vendor challenges
- Ensuring target achievement without hoarding consumables in distributor premises over 45 days stock level
- Coordinating with all departments to ensure timely delivery of product and services to client
- Implemented customer feedback mechanisms to refine service offerings and address client needs effectively.
- Analyzed territory performance data to identify growth opportunities and optimize resource allocation.
Assistant Manager- Consumer Cards
American Express Services India Ltd.
Mumbai
04.2018 - 07.2018
- Selling Premium Charge and Credit cards to HNI Clients.
- Identification of consumer need and sourcing accordingly.
- Assistance to client in Sign up process.
- Sustaining relation with existing clients.
- Generating leads through various modes.
- Creating a reference base and conducting corporate activity.
Senior Executive (Direct Marketing)
IndoAsian Buildcon Pvt. Ltd.
Mumbai
07.2017 - 03.2018
- Direct marketing (Door to Door) in Industrial and commercial locations in Mumbai and suburbs.
- To meet daily target of 5 full presentation (45 Minutes) .
- Training and Development of team from very initial stage of my carrier.
- Meeting sales target monthly and quarterly basis.
- Assisting team in their targets and closures.
- Maintaining good relation with the client with honesty and integrity.
Education
PGDM - Marketing&I.B.
Asia-Pacific Institute of Management
New Delhi01.2017
B.Com (Hons.) - undefined
Prestige Institute of Management & Research
01.2015
12th - undefined
Christukula mission higher secondary school
01.2012
Skills
Skilled in utilizing MS Office tools effectively
Salesforce proficiency
Experience with MSD applications
Proficient in leading initiatives
Strong public speaking abilities
Client relationship development
Efficient in Team building
Proficient in Talent assessment process
Effective conflict mediation skills
EXTRA CURRICULAR ACTIVITIES
Participation in IILM MOSAIC in Dalal Street competition.(2015) Participation in IILM MOSIAC in Treasure hunt.(2015) Participation in Blood donation camp organized in PIMR College. Participation in IILM MOSAIC in Dalal Street competition.(2015) Participation in IILM MOSIAC in Treasure hunt.(2015) Participation in Blood donation camp organized in PIMR College.
SUMMER INTERNSHIP
- Rubber Skill Development Council, New Delhi
- Duration: 12 weeks
- Description: A study to find skill gap in the rubber sector.
- Objectives of Primary Research: Madhya Pradesh
- Collection of data from face to face interaction from senior managers and company representatives.
- Arranging data in specified format and getting it validated from the source of data.
- Finding new companies not mentioned in the given list by Rubber Skill Development Council by online research and field research.
Timeline
Branch Head
Coffee Day Beverages
03.2025 - Current
Area Manager- SME Bangalore
Coffee Day Beverages
06.2023 - 02.2025
Area Sales Manager (Branch Head- Goa)
Coffee Day Beverages
02.2022 - 06.2022
Branch Head Manager
Coffee Day Beverages
02.2020 - 02.2022
Territory Manager- Business development
Coffee Day Beverages
12.2018 - 01.2020
Assistant Manager- Consumer Cards
American Express Services India Ltd.
04.2018 - 07.2018
Senior Executive (Direct Marketing)
IndoAsian Buildcon Pvt. Ltd.
07.2017 - 03.2018
12th - undefined
Christukula mission higher secondary school
B.Com (Hons.) - undefined
Prestige Institute of Management & Research
PGDM - Marketing&I.B.
Asia-Pacific Institute of Management