Hi, I’m
Depaiyan Michael Gomes
Kharagpur
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
7
years of professional experience
Work History
Tevar,Cock and Bull, Resign Hyderabad
Corporate Resturant Manager
09.2024 - Current
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed daily sales figures and developed strategies to increase sales.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Trained and mentored staff on best practices and operational procedures.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
ZOSTELGOA
Executive
02.2024 - 10.2024
Job overview
- Provided a warm welcome for customers.
- Received food and drink orders and serve the customers requested.
- Taking care of the wishes and needs of the guests.
- Made recommendations for the menu if requested.
- Be knowledgeable about the menu, wine list, and food and beverage preparation training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints.
- Greets customers and offers restaurant or cafe menus, answers questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills and process payments.
Taj Hari MahalJodhpur
Team Leader
01.2023 - 02.2024
Job overview
- Receiving Instruction by supervisor and caption to understand the given task.
- Grooming as per the organization standards.
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, other information etc.).
- Meeting guests and responding to complaints and queries.
- Establish and maintain accessibility to patients through visibility and good communication.
- Welcome new and returning guests and visitors and respond to their queries in an appropriate manner.
- Record guests' check-ins and check-outs and ensure that all this information is properly logged in the database.
- Help guests retrieve lost items.
- Ensure all assigned rooms are clean and tidy by the end of the shift.
- Follow hotel security guidelines.
Holiday InnKuwait
GSA
01.2019 - 03.2022
Job overview
- Recorded all guest payments and checked for the validity of all relevant guest identification and information when processing credit card payments to prevent fraud.
- Greeting customers upon arrival, managing reservations, and assigning tables to guests.
- In addition to managing the seating arrangements, the restaurant captain.
Hotel RadissonVaranasi
Industrial Training
07.2018 - 12.2018
Education
Scott Hotel Management InstituteKolkata
Diploma from hotel management
01.2018
Jharkhand State Open SchoolRanchi
HSC
01.2018
National Institute Open School
SSC
01.2016
Youth Computer Training Center
Information Technology Application
01.2016
Skills
- Microsoft Office
- Microsoft Excel
- POS and Payment Processing
- Guest Service
- Emailing
- Internet Browsing
- Multitasking
- Time Management
- Customer Service
- Communication
- Detail Oriented
- Operational procedures
- Team performance
- Staff supervision
- Inventory management
Hobbies and Interests
- Exploring New Places
- Playing Football
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/02/99
- Gender: Male
- Nationality: Indian
Timeline
Corporate Resturant Manager
Tevar,Cock and Bull, Resign
09.2024 - Current
Executive
ZOSTEL
02.2024 - 10.2024
Team Leader
Taj Hari Mahal
01.2023 - 02.2024
GSA
Holiday Inn
01.2019 - 03.2022
Industrial Training
Hotel Radisson
07.2018 - 12.2018
Scott Hotel Management Institute
Diploma from hotel management
Jharkhand State Open School
HSC
National Institute Open School
SSC
Youth Computer Training Center
Information Technology Application
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