DESH DEEPAK VERMA
Lohaghat
Summary
Driven by a results-focused approach, I leveraged my strong analytical skills and strategic thinking at R SYSTEMS INTERNATIONAL PVT LTD to enhance project outcomes. Expert in Microsoft Office and CRM software, I excel in customer service, consistently maintaining satisfaction through effective problem-solving and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert (SME)
R SYSTEMS INTERNATIONAL PVT LTD
05.2023 - Current
- Created estimates of stone Countertops used for various buildings
- (US Market)
- Created estimates for a variety of commercial and residential projects, including high-end custom homes and large scale apartment buildings
- Made changes to quotes and cutouts according to client requirement at various points of the project
Sr. EXECUTIVE , CUSTOMER SUPPORT
iENERGIZER SOLUTIONS PRIVATE LIMITED
11.2020 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Solved problems with products and services by providing customers with technical support
- Utilized internal software and tools to meet customer needs and resolved issues promptly
Education
B.Tech - Civil
C.O.E.R Roorkee
01.2016
XII -
St. Theresa Public School
01.2012
X -
Inspiration Public School
01.2010
Skills
- Microsoft Office
- Knowledge of various CRM softwares
- Strong analytical skills
- Strategic thinking
- Decision-making
- Quality assurance
- Multitasking Abilities
- Self motivation
- Time management
- Account management
- Customer service
Extracurricular Activities
Winner of 'MILAN STREET' at ZION 2013, Inter-College fest. Participated in Seminars at college level. Participated at 'MILAN STREET' at ZION 2014, 2015. Hobbies include playing football, cricket, cooking, gaming.
Personal Information
Date of Birth: 08/08/95
Internship
- D.L.F., Gurgaon, 4 weeks, Underwent summer training on STRUCTURAL DESIGN.
- Civil Simplified Bridge Workshop, Attended one day workshop on bridge designing and developed a bridge model that could bear load 10 times its own weight.
Timeline
Subject Matter Expert (SME)
R SYSTEMS INTERNATIONAL PVT LTD
05.2023 - Current
Sr. EXECUTIVE , CUSTOMER SUPPORT
iENERGIZER SOLUTIONS PRIVATE LIMITED
11.2020 - 05.2023
B.Tech - Civil
C.O.E.R Roorkee
XII -
St. Theresa Public School
X -
Inspiration Public School
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