Desh Pareek
Client Manager & Business Analyst
Delhi
Summary
Analytical and Business-focused professional with 4+ years of experience bridging client management, process optimization, and data-driven decision-making. Adept at gathering business requirements, analyzing operational workflows, and leveraging CRM analytics (Salesforce & Oracle) to identify bottlenecks and improve deal conversion rates by ~20%. Proven track record in root-cause analysis, cross-functional stakeholder alignment, and data integrity management to drive efficiency and client satisfaction
Overview
2
2
Languages
7
7
years of professional experience
Work History
Client Manager / Business Analyst
Ntt India Pvt, Ltd
08.2022 - Current
- Data-Driven Decision Making: Evaluated biweekly sales and pipeline performance metrics to perform gap analysis, delivering data-backed recommendations that improved deal conversion rates by ~20%.
- Pipeline & Opportunity Analysis: Conducted weekly trend analyses, on lapsed, slipped, and active deals, surfacing actionable, insights, to cross-functional teams and increasing overall opportunity recovery rates.
- Process & Workflow Optimization: Analyzed end-to-end order booking workflows to identify operational bottlenecks and root cause, implementing streamlined process controls that reduced deviation errors by ~90%.
- System & Data Integrity: Managed complex deal configuration and system workflows across Oracle CPQ & OSC, maintaining over 80% data accuracy across 50+ key client accounts to support accurate executive forecasting.
- Stakelhoder Alignment: partnered with cross-functional leadership, sales, and operations teams to capture business requirements, translate feedback into actionable process enhancements, and align operational targets with revenue goals.
- Process Standardisation: Designed training modules on CRM data hygiene, process compliance, and reporting frameworks, onboarding and upskilling new team members on operational best practices.
Business Analysis Intern
Inland Waterways Authority of India
07.2021 - 09.2021
- Researched project-based business data and prepared analytical reports to support stakeholder decision-making.
- presented data-backed recommendation to streamline operational workflows and internal communication channels.
Marketing Intern
Shiprocket
06.2019 - 08.2019
- Assisted in pre-dales ootreach and tracked conversion metrics across the marketing funnel to optimize user aquisition tasks.
Education
Master of Business Administration - Marketing & Finance
Netaji Subhas University of technology
Delhi07-2022
Bachelor of Business Administration - Finance & Accounts
Manav Rachna University
Delhi07-2020
Skills
CRM & Enterprise Systems: Salesforce (SFDC), Oracle CPQ, Oracle Sales Cloud (OSC)
Data Analytics & Reporting: Data Modeling, MS Excel (Advanced: Pivot Tables, VLOOKUP, Dashboards, Formulas), Funnel Analytics, Power Bi, Tableau
Documentation & Mapping: MS Powerpoint (executive Decks), MS Word, Business Process Flowcharts
Accomplishments
- Process Efficiency: reduced process deviation in order booking by ~75% through proactive workflow checks and CRM data alignment.
- Data Governance: Recognized for maintaining 80%+ data accuracy in CRM systems across 50+ active enterprise client accounts.
- Performance recognition: Secured a 93.33& rating in the Annual Summary Review for operational excellence and high stakeholder satisfaction.
Timeline
Client Manager / Business Analyst
Ntt India Pvt, Ltd
08.2022 - Current
Business Analysis Intern
Inland Waterways Authority of India
07.2021 - 09.2021
Marketing Intern
Shiprocket
06.2019 - 08.2019
Master of Business Administration - Marketing & Finance
Netaji Subhas University of technology
Bachelor of Business Administration - Finance & Accounts
Manav Rachna University