Destiny Thomas
Evansville
Summary
Energetic and driven college graduate seeking opportunities to grow within an innovative company, dedicated to making a positive impact on every person and project I encounter. Looking to leverage 10+ years of customer service experience, entrepreneurship, and a medical background to contribute fresh ideas and exceptional service to your team.
Overview
10
10
years of professional experience
Work History
Premier Service Sales Representative – Employee Discount Program
AT&T
03.2022 - Current
- Serve as a key point of contact for AT&T's employee discount program, providing exceptional customer support and expert product knowledge.
- Assist employees with account services, troubleshoot issues, and ensure seamless enrollment and satisfaction with program benefits.
- Consistently meet and exceed sales, service, and customer satisfaction goals through attentive listening and tailored solutions.
- Build strong relationships with customers and maintain high standards of professionalism and communication.
Owner & Operator
Self-Employed Snow Cone Business
01.2022 - Current
- Founded and manage a successful snow cone business, building a strong reputation for delicious treats, community engagement, and reliable service.
- Foster positive relationships with customers and serve as a role model for youth in the community.
- Grew the business through networking, effective marketing, and outstanding customer service.
Customer Service Representative
Evansville Regional Airport
08.2015 - 10.2021
- Delivered excellent service to travelers, ensuring a welcoming and efficient experience.
- Handled a high volume of customer inquiries, problem-solved quickly, and maintained composure in fast-paced, high-stress situations.
- Consistently received positive feedback from passengers and colleagues for enthusiastic and compassionate service.
Education
Dental Assistant Certification -
Ross Medical Education Center
Evansville, IN01.2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service sales
- Customer retention
- Negotiation tactics
- Client service
- Strategy development
- Time management
- Client engagement
- Relationship management
Accomplishments
- Collaborated with team of 50 in the development of Diversity, Equity and Inclusion Engagements.
Timeline
Premier Service Sales Representative – Employee Discount Program
AT&T
03.2022 - Current
Owner & Operator
Self-Employed Snow Cone Business
01.2022 - Current
Customer Service Representative
Evansville Regional Airport
08.2015 - 10.2021
Dental Assistant Certification -
Ross Medical Education Center
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