Deva Amrutha Golla
Vijayawada
Summary
To secure a challenging and dynamic role where I can apply my technical expertise to solve complex problems, collaborate with a high-performing team, and contribute to the organization's long-term success. I am committed to continuous personal and professional growth, driving innovation, and delivering impactful solutions that support the company's goals.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Pringle Technologies
Vijayawada
05.2021 - Current
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Maintained up-to-date case documentation for future reference.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Maintained high level of professionalism at all times when dealing with customers.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Followed up with customers post-resolution to ensure satisfaction levels.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved customer inquiries in a timely and accurate manner.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Customer Support Executive
Inkif Technologies
01.2020 - 05.2021
- Worked as Customer Support executive, mostly handling the customer queries regarding their product they have order through mails
Process Associate
Google SOS IT Services
05.2019 - 01.2020
- It's a US auto sales process, where the data leads we given in the form of a mails and need to keep continuous texts and calling to the customers and have to give the price quotation
- Once the quotation is liked by the customer will book the car auto part under his name and ship it to his location
Business Development Executive
Hirextra
05.2018 - 01.2019
- Worked as the BDE and IT recruiter, Played a lead role in taking the requirements from the clients and later talking with the vendors and clients
- Making them to know importance about the tool Artificial Intelligence, which we use in order to segregate the candidates list given by the vendor and later process them to the client, according to the JD
Associate Software Engineer
Tech Mahindra
Chennai
08.2015 - 04.2018
- Worked as a team member on the project, "ROGERS."
- This project addresses provisioning issues that arise in the telecom domain, primarily in the form of support tickets. The project involves collaboration between three key teams: POS (Point of Sale), BOS (Back Office Systems), and OES (Order Entry Systems). I specifically worked with the OES team, which focuses on resolving issues such as the improper linking of duplicate telephone numbers, resolving errors like DPN (Direct Private Number) indicator removal, date conversion errors, and term offer discrepancies.
Education
B.Tech - Electronics and communication Engineering
NRI Institute of Technology
Kakinada01.2015
Plus Two - MPC
Narayana Junior College
01.2011
High School -
Nirmala High School
01.2009
Skills
- Quick Learner & Adaptable – Able to quickly grasp new concepts and adapt to ever-evolving technologies, ensuring continuous improvement
- Strong Multi-tasking & Efficiency – Skilled in handling multiple tasks simultaneously while maintaining attention to detail and quality
- Hardworking & Smart Working – Committed to putting in the effort required to meet goals, with a focus on working efficiently and effectively
- Positive Attitude & Resilience – Approaches challenges with a positive mindset, remaining motivated and resourceful in dynamic environments
Extracurricular Activities
Participation certificate for Technical Fest held in Vikas College of Engineering and Technology, 2014. Participation certificate for IIT Bombay Tech Fest Green Campus Challenge, 2013. Participated in cultural activities held in NRI IT.
Hobbies and Interests
- Listening to music
- Craft
- Gardening
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Languages
- English
- Telugu
- Hindi
Personal Information
- Father's Name: Mr. G.R.A. Chalamaiah
- Mother's Name: Mrs. P.Sundaramma
- Date of Birth: 01/19/94
- Nationality: Indian
Timeline
Customer Support Specialist
Pringle Technologies
05.2021 - Current
Customer Support Executive
Inkif Technologies
01.2020 - 05.2021
Process Associate
Google SOS IT Services
05.2019 - 01.2020
Business Development Executive
Hirextra
05.2018 - 01.2019
Associate Software Engineer
Tech Mahindra
08.2015 - 04.2018
B.Tech - Electronics and communication Engineering
NRI Institute of Technology
Plus Two - MPC
Narayana Junior College
High School -
Nirmala High School
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