To leverage over 13 years of extensive experience in Payment Posting and Revenue Cycle Management within the US Healthcare sector to contribute effectively to a dynamic organization's success.
Accomplished Quality Analyst with a strong track record in managing Payment Posting operations. Expertise includes auditing, process improvement, team leadership, and ensuring adherence to client SLA's and quality standards. Proven ability to drive efficiency and deliver superior client satisfaction.
Certified in "EVOLVE Key Talent Program - 2023" (Team Leadership Program provided by the R1 RCM
1. Received the ‘UNLEASH TALENT’ Award for collaboration with the onshore team, leading to reduced escalations and positive feedback.
2. Awarded ‘R1 Star’ for consistently exceeding expectations over multiple quarters.
3. Identified discrepancies in collections and improved reconciliation processes.
4. Identified and resolved issues related to unnecessary follow-ups and billing errors for Medicaid, resulting in cost savings and improved team efficiency.
5. Successfully managed a team of 10+ during a supervisor’s absence and resolved work allocation issues.
Addressed month-end issues effectively by motivating the team to meet deadlines and resolve concerns through discussions with supervisors.
I affirm that the information provided above is accurate and true to the best of my knowledge. I am eager to bring my expertise and commitment to excellence to a new opportunity in the healthcare industry.