Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic
Devadas Pallepati

Devadas Pallepati

Hyderabad

Summary

Senior System Administrator with extensive experience in system optimization and ITIL best practices at EnergyTech Global. Expertise in identity and access management, enhancing collaboration and team performance while maintaining strong endpoint security. Proven adaptability and problem-solving abilities that improve operational efficiency and user satisfaction. Proficient in hardware, software, and security planning, with advanced skills in Windows and Linux environments.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Senior System Administrator

EnergyTech Global Private Limited
Hyderabad
11.2017 - 04.2025
  • Managed and maintained IT infrastructure, optimizing performance and reliability of servers and network devices.
  • Implemented ITIL best practices to enhance operations across change management and service request fulfillment.
  • Provided Okta administration, focusing on user provisioning, group management, and access control policies.
  • Collaborated with cross-functional teams to execute IT projects, including system upgrades and migrations.
  • Guided junior team members through technical support, promoting professional growth and development.
  • Supported Windows and Linux systems, ensuring stability, security, and peak performance.
  • Resolved end-user hardware and software issues promptly using remote tools like TeamViewer.
  • Oversaw onboarding and offboarding processes, maintaining security standards during employee transitions.

Process Associate

Karvy Computershare
04.2016 - 10.2017
  • Validated tax, RMA, and ITR documents from clients per SOPs for loan approval submissions.
  • Managed loan pipeline to ensure timely processing and compliance with deadlines.
  • Developed comprehensive reports and charts using Microsoft Office to enhance productivity.

Business Associate

Vertex Customer Management India private limited
Hyderabad
01.2015 - 03.2016
  • Inbound Voice process - Resolving the customer queries via call care with 100% quality with meeting the pre-defined guidelines
  • Coordinated daily activities of the Claims Team to ensure efficient workflow and timely completion of tasks.
  • Resolved escalated customer service issues by communicating directly with customers via telephone.

Education

MBA - Information Technology

Xavier Institute Of Business Management Studies
Hyderabad
04-2022

Bachelor of Science - Electrical, Electronics And Communications Engineering

Holy Mary Institute of Technology & Science
Hyderabad, India
04-2014

Skills

  • System Administration (Windows & Linux)
  • Service Desk & Helpdesk Management
  • Patch Management & System Updates
  • Identity & Access Management (IAM)
  • User Onboarding & Offboarding
  • Remote IT Support & Management
  • Endpoint Security & Compliance
  • VoIP System Administration
  • Software Deployment & Configuration
  • IT Documentation & Knowledge Management
  • Microsoft Office Suite & Excel Reporting
  • Adaptability & Problem-Solving

Certification

  • ITIL Foundation Certification, March 2024
  • NinjaOne Technician Certification, September 2024
  • Management Information System, Sep 2022

Projects

Design and Implementation of OSPFv6 on IPv4 Networks

Successfully designed and implemented OSPFv6 over an existing IPv4 infrastructure, ensuring seamless IPv6 readiness. The project involved:

  • Assessing the existing IPv4 topology and routing protocols
  • Developing an IPv6 addressing plan aligned with current network architecture
  • Configuring OSPFv6 on routers, including area definition and adjacency setup
  • Conducting rigorous functionality and interoperability testing
  • Monitoring and optimizing performance for scalability and efficiency

This initiative enabled a smooth transition toward IPv6, improving overall network resilience and future-proofing the infrastructure.

Timeline

Senior System Administrator

EnergyTech Global Private Limited
11.2017 - 04.2025

Process Associate

Karvy Computershare
04.2016 - 10.2017

Business Associate

Vertex Customer Management India private limited
01.2015 - 03.2016

MBA - Information Technology

Xavier Institute Of Business Management Studies

Bachelor of Science - Electrical, Electronics And Communications Engineering

Holy Mary Institute of Technology & Science

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Devadas Pallepati