Devadharshini
Chennai
Summary
Results-driven Quality Assurance Analyst at CITI with a proven track record of maintaining 100% accuracy in reviews. Skilled in risk assessment and process optimization, leveraging Excel capabilities to enhance operational efficiency. Strong communicator and problem solver, adept at training peers and ensuring seamless operations during transitions.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst
CITI
Chennai
11.2024 - Current
- Consistently maintained 100% accuracy in allocated reviews by diligently documenting supporting evidence.
Provided training to peers and cross-trained in multiple review processes to ensure seamless backup support.
Acquired proficiency in additional Assessment Units (AUs) under IBCFR, and currently assisting with high-volume workloads.
Regularly assumed responsibility for team members’ work during their absence to ensure uninterrupted operations.
Extended support to the onshore team by addressing CMDA (Control Monitoring Design Assessment) requests.
Proactively identified and escalated potential failures, ensuring timely resolution to mitigate risk.
Took on additional responsibilities including tracking new transition sign-offs, preparing productivity reports, and consolidating CRC (Control Risk and Compliance) data.
Participated in CRC UAT (User Acceptance Testing) for the Citi Risk and Control application by creating OET (Operational Effectiveness Testing) and OEM (Operational Effectiveness Monitoring) to identify bugs and ensure system efficiency.
Operation Support Specialist
CITI
Chennai
02.2023 - 11.2024
- Check Stop Management & Reimbursements: Oversaw tracking and processing of client-initiated stop payments on checks, ensuring timely reimbursement of funds and prevention of false presentment.
Fraud Prevention & Decision-Making: Led the identification and review of fraudulent versus valid checks presented across branches, providing decisive instructions to either return or pay items based on analysis.
Process Handling & Audit: Placed stop payments on behalf of various back-office teams and conducted audits of the TD-issued checks register to ensure voiding of stopped checks, thereby reducing operational risk.
Stakeholder Coordination: Acted as a liaison between branches and back offices to ensure smooth execution of client reimbursements for checks no longer required.
Subject Matter Expertise & Risk Management: Process Ownership & Expertise: Became the subject matter expert (SME) of a newly migrated process, providing leadership in standardization and process excellence. - As an authorized signer for reviewing fraud-related transactions and approving stop reversals. Applied data trend analysis to detect potential fraud, and implemented strategies for fraud prevention.
Risk Analysis & Control: Developed a Failure Mode and Effects Analysis (FMEA) to assess potential risks in the process and recommended effective control measures to mitigate them.
Customer Support Specialist
First Source Solutions
Chennai
07.2021 - 02.2023
- *Responsible for auditing customer details. *Interaction with cilents for performing audit. *Ensuring all data as been submitted and TAT as been maintained. Validating customer documents as part of BAU for clients.
Education
MBA - Financial Management
University of Madras
Chennai06-2023
Bachelor of Commerce -
A.M Jain College
Chennai06-2021
Skills
- Communication: Strong verbal and written communication skills to collaborate effectively with team members and stakeholders
- Problem Solving: Skilled in identifying issues, analyzing root causes, and implementing practical solutions to enhance operational efficiency
- Adaptability: Quick to adjust to new environments, technologies, and challenges in dynamic work settings
- Attention to Detail: Highly meticulous in completing tasks accurately and thoroughly
Core Competencies
- Proficient in Microsoft Office, with advanced skills in Microsoft Excel (including formulas, pivot tables, data analysis tools)
- Experienced in identifying operational inefficiencies and streamlining processes to optimize productivity
- Knowledgeable in recognizing and assessing risk factors in banking operations, with the ability to develop and implement measures to mitigate them
Technical Skills
Accomplishments
- v
Timeline
Quality Assurance Analyst
CITI
11.2024 - Current
Operation Support Specialist
CITI
02.2023 - 11.2024
Customer Support Specialist
First Source Solutions
07.2021 - 02.2023
MBA - Financial Management
University of Madras
Bachelor of Commerce -
A.M Jain College
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