Summary
Overview
Work History
Education
Skills
Timeline
Devaki M

Devaki M

Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience

Work History

Leads, Operations

Concentrix
02.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Analyst

ReSource Pro
09.2021 - 02.2023
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Operation Analys

First Advantage
09.2017 - 02.2019
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.

Senior Customer Support Officer

Convergys India Services Private Limited
01.2010 - 10.2015
  • Collaborated with other departments to address recurring technical issues and improve system functionality.
  • Increased first-contact resolution rates by offering thorough guidance during initial interactions with customers.
  • Delivered exceptional support experiences, consistently receiving positive reviews from customers.
  • Identified trends in customer feedback, working closely with product development teams to implement improvements.

Education

Bachelor of Commerce - Accounting

Madurai Kamaraj University, Bengaluru, India
04.2001 -

Skills

Friendly, positive attitude

Timeline

Leads, Operations - Concentrix
02.2023 - Current
Analyst - ReSource Pro
09.2021 - 02.2023
Operation Analys - First Advantage
09.2017 - 02.2019
Senior Customer Support Officer - Convergys India Services Private Limited
01.2010 - 10.2015
Madurai Kamaraj University - Bachelor of Commerce, Accounting
04.2001 -

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Devaki M