Gayathri Venkatraman
Coimbatore
Summary
Adept Technical Associate with a proven track record at NTT DATA, where I excelled in resolving complex technical issues and enhancing customer satisfaction. Skilled in MS-Office and Power BI, my troubleshooting prowess and effective communication led to a significant improvement in service efficiency. My ability to quickly adapt and provide solutions underscores my technical proficiency and customer service acumen.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Associate
NTT DATA
Hyderabad
11.2021 - 02.2023
- Resolved technical problems through troubleshooting techniques.
- Addressed technical support inquiries by resolving open service tickets and requests.
- Maintained up-to-date case documentation for future reference.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
BSC MSCs -
St. Ann’s College for Women
Hyderabad01.2021
Board of Intermediate Education -
Sri Gayatri junior college
Hyderabad01.2018
Board of secondary Education -
G.Pulla Reddy High School
Mehdipatnam01.2016
Skills
- Typewriting
- MS-Office
- Basics of Power BI
Hobbies and Interests
Singing
Disclaimer
I hereby declare that the information given by me is authentic to the best of my knowledge.
Academicexposure
- Attended a workshop on First Aid organized by Indian Red Cross Society
- Attended Personality Development Course at Vivekananda Institute of Human Excellence, Hyderabad
Personal Information
- Husband's Name: B.Venkatraman
- Date of Birth: 02/15/01
- Nationality: Indian
- Religion: Hindu
Certification
- Microsoft Excel Certified
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Technical Associate
NTT DATA
11.2021 - 02.2023
BSC MSCs -
St. Ann’s College for Women
Board of Intermediate Education -
Sri Gayatri junior college
Board of secondary Education -
G.Pulla Reddy High School
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