Devang Shah

Customer Site: VIP Industries Ltd.

• Expertise in configuring, migrating, and managing firewalls including Cyberoam, Fortinet, Check Point, and SonicWALL, as well as Intrusion Detection and Prevention Systems (IDS/IPS).
• Hands-on experience in troubleshooting Access Control Policies, Network Address Translation (NAT), Intrusion Detection and Prevention Systems (IDS/IPS), VPN configuration, policy creation, IPsec, and SD-WAN.
• Knowledge of configuring Wi-Fi devices (e.g., Cisco Meraki) and Wi-Fi controllers, Network swithces.
• Hands-on experience in managing antivirus consoles, including centralized deployment, monitoring, and policy enforcement. In-depth knowledge of Norton, McAfee, and Trend Micro – installation and configuration from scratch on enterprise systems.
• Administrative experience in managing Netcore Email Solutions and the G Suite, O365 Admin Panel. Knowledge of email migration from G Suite to Microsoft Office 365. Proficient in creating and managing email accounts, distribution lists (DLs). Experience in configuring security policies, rules, and Microsoft Defender. Skilled in mobile device management through email admin platforms
• System Administrator with hands-on experience in Windows Server configuration, Active Directory management, and Patch Management
• Proficient in managing Print Servers, File Servers, and performing regular server backups
• Experience in implementing and maintaining automated endpoint backup solutions
• Knowledge of Nutanix Hyper-Converged Infrastructure (HCI), including creation of VMs and managing snapshots
• Familiarity with VMware and Hyper-V virtualization platforms
• Leading the Helpdesk team across multiple locations, managing a team of 16 L1 and L2 engineers along with their team leaders
• Providing support for escalated calls to ensure timely resolution
• Experienced in using Symphony Summit and ManageEngine Service Desk pro, Desktop Central for incident management and asset management
• Experience on the Poly, Cisco, Sony Video conferencing devices along with the IP, Zoom Room and Teams Room.
• Data Center Management including planning and installation of new servers and network devices
• Coordinating and executing data center relocation and shifting activities

• Installing, administering, maintaining, troubleshooting, upgrading, and tuning IBM Intel-based servers and workstations
• Vendor Management
• Provided extensive telephonic support, remote diagnostic and on site support

• Installing, maintaining, troubleshooting, upgrading of IBM/ HP/DELL/COMPAQ make Intel based and workstations.
• Installing all Microsoft OS and application software as per customer requirement.
• Installing, maintaining, troubleshooting all flavors of printers like Dot-Matrix, Inkjet and Laser Jet.