Results-oriented professional with 15+ years of experience and a proven knowledge of accounts payable. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Associate Manager
HCL
Noida
03.2023 - Current
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored team members to enhance professional development and accountability in workplace.
Supervised day-to-day operations to meet performance, quality and service expectations.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Maintaining escalation matrix
Maintaining all the trackers updated including process exceptions, updates etc
Attending weekly and monthly KPI call with management and client
Performing performance appraisal of team members and giving feedback
Handling escalation and providing resolutions in case of conflict
Business Process Lead
Tata Consultancy Services
Nagpur
03.2021 - 03.2023
Handling invoice processing team
Monthly performance review
Monthly reporting (SLA calculation, Query Analysis, Paid on time calculation, VAT queries)
Handling escalations and reporting KPI report to client on a weekly basis
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Coordinated resources from stakeholders and mapped out project deliverables.
Oversaw training and onboarding process for all newly hired employees within Accounts Payable.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored team members to enhance professional development and accountability in workplace.
Supervised day-to-day operations to meet performance, quality and service expectations.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Process Lead
Capgemini
Kolkata
10.2019 - 03.2021
Lead Payments, Control and T&E team
Maintenance of P-card, reissue, blocking, unblocking, reconciliation of P-card
Managing and approving daily and ad-hoc payments.
Monthly performance review
Handling escalations and reporting KPI report to client on a weekly basis
Responsible for maintaining daily/weekly/monthly reporting.
Responsible for tracking overdue aged invoices.
Vendor reconciliation
Reconciling and paying of invoices.
General Accounting Ops Senior Analyst
Accenture
Chennai
06.2016 - 04.2019
Managed, led, coached and trained team members to ensure they had information / knowledge necessary to be successful and achieve goals.
Ascertain pricing discrepancies on invoices and notified vendors of denial or short payment.
Maintained positive and rewarding relationships with vendors.
Answered multiple inquiries from internal customers and external vendors to assist with invoice and payment issues while streamlining processes and reinforcing efficiencies.
Daily A/P processing; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices.
Responsible for accounts payable month end closing procedures.
Resolved past due invoices bringing over 90 days past due from 20% to under 5%.
Maintained several weekly statistical reports like overdue aged invoices, KPI, Invoice Quality tracker etc.
Supervised employees within the Accounts Payable department, which involved maintaining employee records, evaluating performance, and assisting employees with their personal and professional growth.
Process Developer
Genpact
Kolkata
02.2007 - 06.2016
Process 2 way and 3 way PO matching invoices utilizing the designated Finance accounting system.
Trained new hires and made sure their "on boarding" process ran smoothly.
Reconciled vendor statements, researched and corrected discrepancies.
Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
Called vendors regarding questions or discrepancies.
Coded invoices for payment purposes & reconciled bank statements.
Matched purchase orders with invoices, noted any discrepancies, researched and corrected problems.
Handled accounts payable inquiries from employees and vendors, and reviewed files and records for compliance with company policies and government regulations.
Provided suggestions to increase AP efficiency, and worked with upper management in keeping the AP process clean.
Assisted in month end closing and performed other duties required to support the accounting department.
Education
M.Com -
Nagpur University
Nagpur, MH
08.2003 - 07.2005
B.Com -
Nagpur University
Nagpur, MH
07.2000 - 07.2003
Skills
Teambuilding
Additional Information
TRANSITION EXPERIENCE
USA 2009 Insurance Process
Australia 2011 Banking Process
Australia 2013 AP Process
Accomplishments
Collaborated with team of 5 in the automation of workflow and reporting activities through Microsoft Power BI.
Timeline
Associate Manager
HCL
03.2023 - Current
Business Process Lead
Tata Consultancy Services
03.2021 - 03.2023
Process Lead
Capgemini
10.2019 - 03.2021
General Accounting Ops Senior Analyst
Accenture
06.2016 - 04.2019
Process Developer
Genpact
02.2007 - 06.2016
M.Com -
Nagpur University
08.2003 - 07.2005
B.Com -
Nagpur University
07.2000 - 07.2003
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