Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Certification
Timeline
Generic
DEVANSHI SINGH

DEVANSHI SINGH

Agra

Summary

Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Quality Analyst

Spinny
08.2022 - 02.2023
  • Utilized expertise in Quality processes to train sales team on conducting effective calls considering all parameters of Quality.
  • Organizing monthly coaching sessions to improve customer interaction and address any challenges that arise.
  • Achieved timely completion of audit targets.
  • Collaborated on various audit assignments given by superiors to assess challenges encountered by sales representatives, including cross-examination and insufficient agent knowledge, highlighting the necessity for enhanced training methods.

Boodmo - Spare Parts Expert

Spinny
Gurugram
02.2022 - 08.2022
  • Reverse supply chain coordination
  • Developed strong customer relationships.
  • Provided exceptional customer service to ensure high levels of satisfaction.
  • Optimized use of management information systems
  • Generated and submitted weekly reports summarizing relevant data.
  • Reached out to the relevant department with issues and concerns
  • Consistently achieved on-time delivery of case solutions.

Operations Intern

Noise
Gurugram
07.2021 - 11.2021
  • Optimized supply chain processes.
  • Handled customer inquiries effectively
  • Ensured that problems were promptly addressed and handled by the respective team.
  • Prepared and submitted weekly reports
  • Successfully executed project collaboration with various supply chain partners such as FedEx, Shadow Fax, and DTDC. Project completion was achieved within specified timeframes while prioritizing effective cost management, exceptional delivery services, and high customer satisfaction.

Fleet Management Intern

Delhivery
02.2021 - 09.2021
  • Fleet management.
  • Coordinated vendor negotiations and bid approvals, achieving cost-effective solutions and high-quality service within time constraints.
  • Monitored vendor performance against targets
  • Resolved transportation issues, including accidents and driver misconduct, as well as ensuring on-time delivery of complete documentation to clients.
  • Successfully resolved cross-docking challenges multiple times, enhancing my ability to handle time-constrained situations.
  • Delivered packages via air transport while coordinating with Air India, Spice Jet, and Indigo to obtain bidding approvals and manage costs.

Operations Intern

Ecom Express Limited
01.2020 - 07.2020
  • Managed end-to-end warehouse operations including material intake from clients and outbound processing for destinations.
  • Contributed to a project aimed at enhancing scanning efficiency, by collaborating with the IT team and conducting tests to ensure desired results.
  • Enhanced performance by effectively managing personnel and identifying areas for skill development.
  • Acquired comprehensive understanding of the issues faced by ground-level personnel, leading me to implement strategic planning and execution approaches that promote productivity for both staff members and overall business operations.

Education

Bachelor's degree, Law -

Dr. Bhim Rao Ambedkar University, Agra
07.2024

Bachelor of Business Administration - BBA, Logistics, Materials, and Supply Chain Management -

Dayalbagh Educational Institute
01.2022

Skills

  • Customer Retention
  • Multitasking
  • Relationship Building
  • Oral Communication
  • Customer Satisfaction
  • Attention to Detail
  • Order Process
  • Project management expertise
  • Audit processes
  • Project Planning
  • Report creation
  • Performance Assessment
  • MS Office
  • Work Planning and Prioritization
  • Inventory Management
  • Logistics expertise
  • Complaint Handling
  • Complaint Investigation
  • Client Retention Strategies
  • Quality Control
  • Training Methods

Websites

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Given insights about what needs to be changed.
  • worked on testing if the software was providing the desired results.

Certification

Case study on mumbai dabbawala's for their smooth operations during COVID.

Timeline

Quality Analyst

Spinny
08.2022 - 02.2023

Boodmo - Spare Parts Expert

Spinny
02.2022 - 08.2022

Operations Intern

Noise
07.2021 - 11.2021

Fleet Management Intern

Delhivery
02.2021 - 09.2021

Operations Intern

Ecom Express Limited
01.2020 - 07.2020

Bachelor's degree, Law -

Dr. Bhim Rao Ambedkar University, Agra

Bachelor of Business Administration - BBA, Logistics, Materials, and Supply Chain Management -

Dayalbagh Educational Institute

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DEVANSHI SINGH