Devanshi Srivastava
Mumbai
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Priority Banking Relationship Manager
Axis bank
Mumbai
02.2024 - Current
- Responded to customer inquiries and requests regarding banking products, services and procedures.
- Developed and maintained strong relationships with customers through proactive communication and follow up.
- Identified opportunities for cross-selling new banking products or services to existing clients.
- Resolved customer complaints in a timely manner, ensuring the highest level of satisfaction is achieved.
- Managed day-to-day operational issues related to Priority Banking services, such as account opening and closing, transfers.
- Maintained accurate records of all client interactions and transactions in the bank's CRM system.
Volunteer
Swapna Foundation
Lucknow
11.2020 - 04.2023
- Assisted with fundraising efforts, including event planning and donor outreach.
- Attended weekly meetings to discuss progress and future initiatives.
- Led group discussions about current issues related to volunteering within the community.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
- Managed social media accounts associated with the organization's mission statement.
- Developed and implemented strategies to promote the empowerment of disadvantaged communities.
- Designed programs that provided mentorship opportunities for youth from disadvantaged backgrounds.
- Coordinated events aimed at raising awareness about social issues affecting underprivileged communities.
Animator
Junior Youth Empowerment Programme
Lucknow
04.2015 - 03.2019
- Imparted values through healthy and recreational activities.
- Led a group of young people from diverse background.
- Motivated them to express their opinions and build desired values of society.
- Collaborated with faculty members to develop innovative teaching strategies.
Education
Post Graduation Diploma in Banking And Relationship Management -
National Institute of Information Technology
Neemrana06-2024
Bachelor's of Commerce -
National Pg College
Lucknow05-2023
Intermediate (ISC) -
City Montessori School
Lucknow05-2019
High School (ICSE) -
City Montessori School
Lucknow05-2017
Skills
- Team Leadership
- Problem Solving Abilities
- Resilient
- Interpersonal Communication
- Active Listening
- Organizational Abilities
- Quick Learner
- Time Management
Certification
NeemranaNeemrana
- Certificate Programme In Banking, Finance and Insurance - Bajaj Finserv
- Excel 2021 Essential Training (Office 2021/LTSC)- LinkedIn LEARNING
- Interpersonal Communication - LinkedIn LEARNING
Languages
Hindi
First Language
English
Proficient (C2)
C2
Interests
- Listening to Music
- Volunteering with Organization
- Travelling
- Creativity: Art and Craft
Timeline
Priority Banking Relationship Manager
Axis bank
02.2024 - Current
Volunteer
Swapna Foundation
11.2020 - 04.2023
Animator
Junior Youth Empowerment Programme
04.2015 - 03.2019
Post Graduation Diploma in Banking And Relationship Management -
National Institute of Information Technology
Bachelor's of Commerce -
National Pg College
Intermediate (ISC) -
City Montessori School
High School (ICSE) -
City Montessori School