DEVARAJULU NAIDU R

• Leading Characterisation service team 14 engineers
• Day to day customer service requests managing and addressing them as per company corporate service standards.
• Responsible for complete service revenue generation and targe achievement.

· Collaborated with team to define business requirements for organizational processes and adhere to service standards

• Monitoring the preventative maintenance, troubleshooting, repair and calibration of instruments in the country
• Provide high level of technical support and customer service on-site within the country and where required
• Troubleshoot, investigated and resolved technical problems that arise during implementation and start-up
• Communicating with customers and Anton Paar product development at various levels to address and resolve reported technical problems
• Created plans and communicated deadlines to ensure service were completed on time.

· Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve service

· Devised and deployed optimized service management and revenue development strategies, boosting.

· Overall responsibility for Service in South India Karnataka, Andhra Pradesh, Tamil Nadu and Kerala.

· Directed team of 3 customer service professional assisting on all aspects of

Repairs, Installation and Maintenance, including direct customer visits for repairs and installations

· Regular interaction with customer, dealers for service activities & business development.

· Monitored expenses and time usage to maximize effectiveness.

· Making Product Presentation and Demonstrations at various Customer Locations.

· Increased customer satisfaction and repeat business, through relentless pursuit of resolutions to problems

· Perform scheduled maintenance inspections and performance assurance inspections on equipment to ensure safe and effective operating conditions

· Repair and replace complex biomedical equipment and systems

· Install and adjust a variety of biomedical and research equipment

· Diagnose equipment malfunctions.

· Daily ward inspection and repairs when even needed.

· Over all responsibility of bench top repairs and documentation.