Team Merge
DEVASHISH VISHWAS
Customer Relationship Officer
B-15, B-Block, Nizamuddin East, Hazrat Nizamuddin, South Delhi
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Relationship Officer
QNT Sport India Pvt Ltd
01.2024 - 01.2025
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Collaborated with the sales team to ensure accurate and timely billing for all clients.
- Helping customer over the call and email in placing order and tracking their shipment.
- End to end discussion with the distributor and helping them to understand their ledger.
- Rectifying clients ledger in of case of double entry of sales or payments.
- Resolving queries of end user and distributors in case they have any complaint in product by co-ordanating R&D team.
- Co-ordination with multiple courier partner to ensure the timely delivery of the shipment and tracking all the dockets.
Customer Relationship Officer
REFLEX SOLUTION LLP
08.2022 - 01.2024
- Created customer support strategies to increase customer retention.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Assisted guests with check-ins, account inquiries, and any additional services needed (Virtually).
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managing guests booking on Airbnb, Booking.Com, HomeAway, and Expedia.
- Initiating refund to the guests in case of booking cancellation.
- Responding guests through the CRM tool like Guesty and Lavanda.
Intern
REFLEX SOLUTIONS LLP
01.2020 - 08.2022
- Respond the emails of the customers.
- Solve the queries of the customer through the company tools.
- Manage the spreadsheet.
- Participated in workshops and presentations related to projects to gain knowledge.
Tele-Verification Executive
3i Infotech Bpo Limited
07.2019 - 01.2020
- Received inbound customer calls related to credit card.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Recommended products and services to meet customers' credit card and banking needs.
Office Assistant
Skylark [India] Elevator Company
01.2019 - 07.2019
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Secured essential information and determined logistics to coordinate meetings and travel.
Data Entry Operator
Infodrive India Pvt. Ltd
10.2018 - 12.2018
- Entered numerical and alphabetical data into databases with speed and accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reviewed completed work for compliance with regulations.
- Tracked and maintained records for Sales department.
Education
HSC (Higher Secondary Certificate) - Accounting
N.P Co-Ed Sr. Sec. School
04.2016 - 03.2018
Bachelor of Commerce - Accounting And Business Management
IGNOU (Indira Gandhi National Open University)
07.2018 - 07.2021
SSC (Secondary School Certificate) - General Studies
N.P Co-Ed Sr. Sec. School
04.2015 - 03.2016
Skills
Spreadsheet management
Data verification
Data collection and reporting
Product and service knowledge
Outbound and inbound calls
Scripted calls
Appointment Scheduling
Shipment tracking
Invoicing and shipping documentation
Shipping procedures
General ledger management
Software
Busy Accounting Software
Strengths
- Quick Learner
- Active Listener
- Self Motivated
- Honesty
Interests
Internet Surfing
Watching Web Series
Teaching
Gardening
Personal Details
Father Name : Late. Gorang Vishwas
Mother Name : Asha
D.O.B : 06/02/2000
Religion : Hindu
Marital Status : Unmarried
Nationality : Indian
Hometown : Motihari, Bihar
Timeline
Customer Relationship Officer
QNT Sport India Pvt Ltd
01.2024 - 01.2025
Customer Relationship Officer
REFLEX SOLUTION LLP
08.2022 - 01.2024
Intern
REFLEX SOLUTIONS LLP
01.2020 - 08.2022
Tele-Verification Executive
3i Infotech Bpo Limited
07.2019 - 01.2020
Office Assistant
Skylark [India] Elevator Company
01.2019 - 07.2019
Data Entry Operator
Infodrive India Pvt. Ltd
10.2018 - 12.2018
Bachelor of Commerce - Accounting And Business Management
IGNOU (Indira Gandhi National Open University)
07.2018 - 07.2021
HSC (Higher Secondary Certificate) - Accounting
N.P Co-Ed Sr. Sec. School
04.2016 - 03.2018
SSC (Secondary School Certificate) - General Studies
N.P Co-Ed Sr. Sec. School
04.2015 - 03.2016
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