Devasish Banerjee

• Developed several software and web applications and tools fpr various department activities to enhance overall operations performance.
• Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues.
• Analyzed research trends, developing call-to-action plans to improve IT service effectiveness.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.

• Built, tested and deployed scalable, highly available and modular software products.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Monitored and updated back-end data.
• Analyzed and designed relational databases using SQL Server.
• Authored code fixes and enhancements for inclusion in future code releases and patches.

Developed websites for various clients, with main focus on the functionality of the website in liaison with several tem members.

• Prepared and delivered instructor-led training sessions for virtual product suite.