Devasrinivasalu R

Application Support Analyst with 10 years of experience in supporting Linux-based applications and tools. Skilled in managing and monitoring services using 1000eyes, ITRS, ServiceNow/Remedy, and Grafana.

• Completed AZ-900 certification

• Application Monitoring and Support:
• - Ensuring day to day health and uptime of services.
• - Providing Level 2 and Level 3 support for applications.
• - Creating dashboards to monitor alerts using Grafana.
• - Monitoring autosys jobs, resolving job failures, and triaging issues.
• Service Management:
• - Incident queue monitoring and SLA management.
• - Critical incident facilitation, communication, and coordination.
• - CAB meeting participation and change review.
• - Knowledge base maintenance and rota planning for 24x7 support.
• Automation:
• - Self-healing of Autosys jobs failure using Ansible
• - Automation of file monitoring in ITRS Tool
• - Automated CTASK/CHG closure/Opening using Amelia