Devasrinivasalu R
Chennai
Summary
Application Support Analyst with 10 years of experience in supporting Linux-based applications and tools. Skilled in managing and monitoring services using 1000eyes, ITRS, ServiceNow/Remedy, and Grafana.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Systems Operations Engineer
Wells Fargo
Chennai
03.2022 - Current
Software Engineer
Fidelity Investments
Chennai
11.2019 - 03.2022
Technology Analyst
Infosys Limited
Chennai
12.2014 - 11.2019
Education
Bachelor of Engineering - Electronics and Communication Engineering
IFET College of Engineering
Villupuram01.2014
Skills
- Operating Systems: Linux, Windows
- Scripting Languages: Shell scripting, PLSQL, Python
- Tools: Autosys/Control-M, 1000eyes, Splunk, ITRS, ServiceNow, Remedy, Ansible, Grafana, HPOO
- Databases: Oracle, DB2, PostgreSQL
- Data visualization
Certification
- Completed AZ-900 certification
KEY RESPONSIBILITIES
- Application Monitoring and Support:
- - Ensuring day to day health and uptime of services.
- - Providing Level 2 and Level 3 support for applications.
- - Creating dashboards to monitor alerts using Grafana.
- - Monitoring autosys jobs, resolving job failures, and triaging issues.
- Service Management:
- - Incident queue monitoring and SLA management.
- - Critical incident facilitation, communication, and coordination.
- - CAB meeting participation and change review.
- - Knowledge base maintenance and rota planning for 24x7 support.
- Automation:
- - Self-healing of Autosys jobs failure using Ansible
- - Automation of file monitoring in ITRS Tool
- - Automated CTASK/CHG closure/Opening using Amelia
Timeline
Lead Systems Operations Engineer
Wells Fargo
03.2022 - Current
Software Engineer
Fidelity Investments
11.2019 - 03.2022
Technology Analyst
Infosys Limited
12.2014 - 11.2019
Bachelor of Engineering - Electronics and Communication Engineering
IFET College of Engineering