Deven Rastogi
Key Account Manager
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
Work History
Senior Key Account Manager
Clear
New Delhi, IN
02.2022 - 03.2023
- Building and Nurturing Relationships with Accounts of the Company
- P&L Management of the assigned sets of the Enterprise clients
- Revenue Maximization from existing clients of the company
- Cross-selling & Upselling of multiple Tax Technology software
- Grievance Handling
- Inter-departmental co-ordination with all the other departments/teams of the company aimed towards timely resolution of clients’ grievances
- Escalation Management
- Team leading and management
- Churn Rate Management
- Client Retention
- Perpetual learning of firm’s products/services aimed towards knowledge expertise
- Price negotiation with Clients aimed towards Win-Win relationship
- Competitive Analysis to form strategies to win over competitors in the industry
Key Account Manager
PayU Payments Private Limited
Gurugram, IN
04.2019 - 10.2021
- Managing Key Relationships by ensuring portfolio growth in terms of wallet share and revenue
- Cross-sell and up-sell of payments products
- Ensuring apt TDR negotiation aimed towards profitability
- Active participation & engagement in campaigns to grow active merchant count, volume and revenue
- Merchants’ Grievance handling and ensuring strong business relationship
- Inter-departmental coordination with different teams at PayU
- Competition Tracking and Analysis
Key Account Manager
Paytm
Noida, IN
12.2014 - 03.2019
- End to end interface management
- GMV at account level Ownership
- Visibility Monitoring
- Competitive Analysis
- Cross-sell and up-sell of payments products
- Competition Comparison and Analysis
- Conceptualization & Execution of Promotions/Campaigns
- Visibility Planning and allocation
Education
MBA - Dual Specialisation: Marketing & Finance
Kurukshetra University
Haryana, IN 04.2001 -
BBA - Business Management/Administration
Kurukshetra University
Haryana, IN 04.2001 -
XII Standard - Commerce (CBSE)
Gita Niketan Residential School, Kurukshetra
Haryana, IN 04.2001 -
X Standard - CBSE
Gita Niketan Residential School, Kurukshetra
Haryana, IN 04.2001 -
Skills
Client Relationship Management
Revenue Maximisation
P&L Management
Cross-sell & Upsell
Grievance Management
Inter-departmental Co-ordination
Escalation Management
Price Negotiation
Team Management
Client Retention
Competitive Analysis
Technical Knowhow : Jira, Salesforce, Redmine, Optimus, MS Office
Awards Recognitions
- ThankU Award’ by PayU’s Global CEO, Laurent for considerable GMV growth amidst Covid 2nd wave in May-June, 2021.
- Rockstar Award for Team Collaboration & Ownership in August, 2018 in Paytm
Attributes
- Positive Attitude
- Innovative
- Team Player
- Good Orator
- Swift Learner
- Adapt well to change
Timeline
Senior Key Account Manager
Clear
02.2022 - 03.2023
Key Account Manager
PayU Payments Private Limited
04.2019 - 10.2021
Key Account Manager
Paytm
12.2014 - 03.2019
MBA - Dual Specialisation: Marketing & Finance
Kurukshetra University
04.2001 -
BBA - Business Management/Administration
Kurukshetra University
04.2001 -
XII Standard - Commerce (CBSE)
Gita Niketan Residential School, Kurukshetra
04.2001 -
X Standard - CBSE
Gita Niketan Residential School, Kurukshetra
04.2001 -