Shivani Pati

• Managed key client accounts, and ensured smooth logistics operations.

Handled shipment escalations, NDRs, RTOs, and delivery coordination efficiently.

• Coordinated with courier partners for timely pickups and successful deliveries.

• Maintained strong client relationships through proactive support and communication.

• Specialized in SDD and NDD operations for faster, seamless deliveries.

• Analyzed operational performance, and improved service efficiency.

Worked closely with sales, operations, and warehouse teams to ensure client satisfaction.

• Led high-value client accounts while ensuring operational excellence and service quality.

• Optimized logistics workflows to improve delivery performance and reduce operational gaps.

Managed the end-to-end shipment lifecycle across multiple courier and aggregator platforms.

• Built long-term client relationships through strategic account handling, and quick resolution support.

• Collaborated with cross-functional teams to drive process improvements and business growth.

Monitored daily operational metrics, and implemented action plans for performance enhancement.

• Played a key role in improving customer experience through proactive communication and solution-driven support.

• Driving revenue growth by acquiring and managing D2C/eCommerce clients for SaaS-based post-purchase and logistics solutions.
• End-to-end sales ownership — from lead generation and product pitching to closing deals and onboarding.
• Strategically identifying high-potential brands via platforms like LinkedIn, Shopify, and marketplaces (e.g., Amazon, Myntra).
• Building strong client relationships with key decision-makers (Founders, Marketing Heads, Ops Heads) to ensure long-term retention and upsell opportunities.
• Collaborating with the customer success and product teams to align offerings with client needs and resolve operational issues.

• Assisted in identifying and onboarding D2C and eCommerce brands by conducting market research and lead generation.
• Supported the sales team in outreach campaigns via email, LinkedIn, and cold calling.
• Scheduled and participated in product demos to potential clients and gathered their feedback.
• Helped maintain and update CRM systems (e.g., Zoho, HubSpot) with accurate lead and pipeline data.

• Assisted with customer investigations and drafted responses and resolutions.
• Established and maintained a back office system for storing new and existing client profiles.
• Captured customer data on the Software.
• Trained administration teams and junior staff in company procedures, best practices and various computer software.